C74 - Program Navigator (Casual)

Title : C74 - Program Navigator (Casual)

Number of Positions : 2

Competition Number : C74

Location : Main Campus

Position Status : Casual

Reports to : Peer Coordinator & Senior Manager MHSU

Compensation : $31.56 - $33.28

Job Summary :

As a member of the PhoenixCentre Mental Health and Substance Use Team, the Program Navigator, at Phoenix

Society participates in the recovery and capacity building of residents to

maximize their social and economic potential and support their goals for successful

independent living in the community.

Work Performed : Client Services

Advocate for residents of the

Phoenix Intensive Residential Treatment Program (IRT)

Discharge planning services

for those residents who have participated in IRT programming. ie : housing

search in home community, resource and referrals.

Ensure transportation for IRT

clients arriving to and leaving from the Phoenix Center at intake and discharge

Assist in acquiring personal

documentation

Ensure ongoing assessment of

client progress regarding levels of support needed

Support individuals through

crisis including tenancy breakdown

Provide support for clients

to develop life skills and support community engagement

Offer assistance for rental

applications as well as other required documentation such as applying for

personal identification, healthcare requests, training, jobs, etc.

Educate and provide

consultation to clients, families and healthcare professionals

Make effective referrals,

reflecting in-depth knowledge of community resources and strong collaborative

skills in working with other community partners

Develop, coordinate and

deliver psycho-educational and support groups

Ensure that client files are

maintained and current within established guidelines

Report to and discuss case

concerns with supervisory positions and the integrated services team

Maintain accurate statistics

throughout practice and provide monthly reports

Create and maintain a

therapeutic environment following therapeutic community principles which

encourage awareness of inter-dependence of community members, and the value of

responsible concern for self and others

Act as a positive role model

for staff and clients

Act as a back-up to outreach

or support staff as needed

Operations

Identify areas for

improvement and increased efficiency in building and program operations,

technology, services offered, reporting and reports to supervisory positions

Follow and implement

universal precautions and infection control

Ensure that program

regulations, policies and procedures are followed

Maintain up-to-date knowledge

of internal safety policies and procedures, as well as other emergency

procedures

Organize and handle client

information in accordance with all privacy legislation

Organize and assemble monthly

administrative reports

Maintain agency standards of

work quality

Community Relations

Develop positive

collaborative relationships with appropriate community partners and external

stakeholders

Represent the Agency in the

community through effective and professional interaction with all stakeholders

(e.g., BC Housing, Fraser Health, BC Corrections Branch, etc.), human service

and health service agencies, government, media, neighbours and the general

public

Maintain a thorough knowledge

of social, economic, recreational and educational resources in the community

Attend public and

organizational events as required

Maintain a thorough knowledge

of social, economic, recreational, and educational resources in the community

Foster teamwork within the

Phoenix Society and with service stakeholders. Take action required to foster

teamwork and resolve problems that may arise

Qualifications :

Post-secondary diploma (e.g.,

2 to 3 years) in community social services.

Minimum one (1) year of

experience working with marginalized populations, substance use services,

mental health, corrections, etc., or equivalent

Ability to administer Narcan

and respond effectively to overdose. Knowledge of infection control standards

and ability to follow infection control policies

Satisfactory completion of a

criminal records check with vulnerable sector screening is required

Satisfactory completion of

Tuberculosis Screening form is required

Satisfactory completion of

Employee Immunization Record form is required

First aid certification with

CPR is required

Valid class 5 driver’s

license with Abstract is required

Skills &

Knowledge

Knowledge of Windows,

Microsoft Word, Excel, and database management systems

High level of integrity and

dependability with a strong sense of urgency and results-orientation

Strong problem solving,

analytical, and creative skills with the ability to exercise sound judgement

and make decisions based on accurate and timely analyses

Strong interpersonal skills

and ability to communicate effectively in writing and verbally in English

Ability to engage,

facilitate, support, empower and increase motivation for change; actively

involving the residents / alumni in the change process and encouraging the

resident to take responsibility for the outcomes they achieve

Demonstrated therapeutic

skills in the areas of case management, individual and group therapy with

adults with substance use and / or concurrent disorders

Ability to form effective

collaborative relationships with clients utilizing strong relationship-building

and de-escalation skills

Ability to work in a

trauma-informed framework

Demonstrated commitment to

the social sector with a passion for the organization’s mission is essential

Competencies : Approach to Work

Demonstrates initiative,

flexibility, adaptability and resourcefulness

Actively seeks and

incorporates feedback to inform continuous self-improvement

Sets goals, creates and

implements action plans, monitors progress, and evaluates results

Adeptly manages competing

tasks and uses time efficiently and effectively

Job Knowledge & Quality

of Work

High-degree of relevant and

current job knowledge and skill

Consistently produces

accurate, thorough, high-quality work in a timely manner

Builds and promotes a culture

of health and safety in the workplace

Implements and enforces best

practices in health and safety within the workplace

Judgement &

Decision-Making

Models independent thinking

and creativity

Demonstrates effective

problem-solving skills

Makes clear, consistent,

transparent and timely decisions after contemplating various available courses

of action

Exercises sound judgment in

the best interests of the organization

Communication &

Interpersonal Skills

Expresses themselves clearly

and professionally both verbally and in writing

Displays high emotional

intelligence; uses tact and diplomacy in dealing with sensitive, complex and

confidential situations

Has a manner, style and

presence that makes a positive impression

Listens to and considers

others’ views

Personal Leadership

Models the organization’s

core values of social justice, teamwork, social innovation, and strength-based

practices

Fosters enthusiasm, energy

and commitment

Takes responsibility for

personal actions, performance and health

• Is reliable and accountable;

shows up on time ready to work

Teamwork & Collaboration

Effectively works with their

colleagues to ensure organizational success

Champions positive working

relationships with staff and external stakeholders

Supports an environment of

openness, and champions teamwork and communication across programs

Leverages the expertise and

experience of others for organizational success

Closing Details : Closing Date

Internal applications will be accepted until  November 27, 2025, 04 : 00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply. Those shortlisted will be contacted.