Operations Specialist

The primary function of the Operation Analyst is to provide day-to-day support for all internal forms form vendor solutions and project support as required. Additionally this role will work with the team to prioritize assign and QC tasks.

In this role youll be the driving force behind delivering high-quality forms that keep our business moving. Youll lead the team to hit deadlines and achieve annual goals while collaborating with Operations Product and Compliance to design and refine forms that meet evolving needs. Youll manage vendor relationships and costs to ensure efficiency and partner with IT Development and QA to implement coding changes that bring form updates to life.

Responsibilities:

• Provide exceptional customer service to internal clients

• Complete and manage forms changes and enhancements with other team members

• Provide consultation and analysis on forms related changes to help identify the scope of the work and resources required

• Provide consultation and analysis for forms solutions

• Coordinate updates to the forms applications as required

• Maintain a high level of user expertise regarding forms regulatory requirements and retirement operations

• Recommend forms enhancements needed to improve operational efficiencies

• Create and maintain forms procedures and checklists

• Create and maintain custom forms procedures and checklists

• Coordinate testing of form changes

• Flexible for additional ad hoc projects as determined by Manager

Qualifications:

• Strong analytical skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

• Ability to make critical and timely business decisions independently

• Good judgement based on company and department goals

• Proven ability to comprehend technical systems and processes and possess the technical knowledge needed to work with the development and quality assurance teams at a detailed level.

• Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of subject matter experts.

• The ability to handle multiple tasks simultaneously and the ability to work well with other areas at RPS often under tight deadlines.

• Strong problem solving and decision-making skills.

• Strong organizational time management skills and teamwork skills.

• Understanding of work flow business processes

• Retirement and/or Financial industry experience a plus.

• Bachelors Degree or equivalent work experience

Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.