Public Services Librarian

The Public Services Librarian manages, promotes and delivers library services to the Tyndale University community by providing a full range of information services, including reference, instruction, and access to information and research resources.

Primary Responsibilities

Leadership

• Establish and implement short and long-range departmental goals.
• In collaboration with the University Librarian, recruit, develop, motivate, lead, and mentor direct reports (including student workers).
• Ensure the recruitment, training, supervision, and evaluation of department team members (including student workers) are based on agreed-upon measurable objectives, and corrective action is taken where necessary.
• Ensure the duties of the Public Services team are carried out in compliance with the Library’s and Tyndale’s policies and procedures.
• Create and sustain an environment of excellence and professionalism in customer service and teamwork.

Reference and Instruction

• Actively promote the Library and its services to students and faculty.
• Respond to reference and research questions in person, or by phone, email or other electronic means.
• Teach information literacy skills to students and faculty by means of Library workshops and in-class Library sessions and online tutorials.
• Coordinate Library orientation sessions and tours.
• Create and update online Library Research Guides.

Public Services Administration

• Supervise and coordinate all aspects of Public Services for Tyndale Library including: desk coverage, library signage, circulation policies and procedures.
• Manage personal requests, lost books, outstanding accounts, and other customer service matters.
• Oversee the general appearance of the Library, recommending needed changes. Compile an annual report on the Public Services department.

General Library Assistance

• Select resources for the Library collection in accordance with the collection development policy in areas assigned by the University Librarian.
• Work on other professional projects as assigned by the University Librarian.

Position Qualifications

Education

• Advanced academic background in theological and Biblical studies, preferred Advanced academic background in theological and Biblical studies, preferred Master’s degree in library/information science from an ALA-accredited institution Master's degree (six to seven year program) or equivalent, (i.e. MA, MBA, MSW, CPA)

Experience

• Experience providing reference/instructional services in an academic setting, two to three years related experience.

Skills and Abilities

• Ability to develop and provide reference and instructional services in an academic setting
• Ability to use technology effectively in public services and instruction
• Able to articulate departmental goals aligning with the institutional vision and mission
• Able to motivate, inspire and mentor others
• Able to multi-task, prioritize, and work efficiently in a fast-paced environment
• Able to work independently as well as part of a team
• Basic computer skills, ability to use inter/search engines, computer programs/applications (i.e. Microsoft Word, Excel, PowerPoint)
• Demonstrated conflict resolution skills and ability to work effectively and productively within and across functional areas
• Proficiency in use of internet/search engines, computer programs/applications (i.e. Microsoft Word, Excel, PowerPoint)
• Strong communication and problem-solving skills
• Strong inter-personal and customer service skills with the ability to be a persuasive, professional advocate for the organization
• Strong organizational and administrative skills, with attention to detail and accuracy
• Working knowledge of information needs of university and seminary students and faculty
• Working knowledge of trends and services in academic libraries to support undergraduate and graduate education

Personal Characteristics

• Committed to confidentiality
• Committed to quality, accountability, and integrity
• Committed to Tyndale's mission, values, statement of faith and community standards statements
• Confident and result oriented
• Energetic and enthusiastic
• Flexible and consistent
• Honorable and ethical in simple and complex issues
• Intuitive; responsive to client needs
• Open, transparent, trustworthy, and respectful in all interpersonal relationships
• Passionate about higher education and desirous to play a key role in preparing students to become exceptional members of society
• Passionate about serving family, church, work, and community
• Professional and tactful
• Respectful, supportive, and appreciative of cultural and ethnic diversity
• Self-starter and team oriented
• Sense of humour

Physical and Mental Demands

• Light physical effort (ability to lift up to 20lbs or equivalent)
• Moderate stress from multiple project deadlines and multiple distractions
• Moderate to high level of stress that may result from dealing with emergencies, personnel issues, negotiating and liaising with multiple deadlines and demands
• Sitting and using office equipment for long periods of time
• Work outside of regular business hours

$60,000 - $66,000

How to Apply

External candidates can apply for the position at the External Career Center . Internal candidates can apply on ADP Workforce Now through the Career Centre. The Career Center can be accessed through the path Myself > Talent > Career Center. While we thank all those interested, only those selected for an interview will be contacted.

About the University

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

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