Senior Manager, Payment Processing and Fraud ( Remote! )

About

We started to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it that fuel who we are.

About this team

Trust and Safety at has a wide scope spanning disputes, payment fraud, and KYC. Functionally, we report into Finance, but we operate as a cross-functional, mission-aligned team (MAT). This structure empowers us to partner with leaders across the business to drive strategy and contribute to product development with the ultimate goal of increasing the likelihood of positive, profitable transactions.

About this role

This is a unique opportunity to lead a data-driven trust and safety program and cross-functional MAT for a company that is both an established card-not-present merchant and a fast-growing fintech. As the business owner of disputes, payment fraud, and KYC, you will keep a pulse on the company’s products and initiatives in order to identify evolving risks and continuously refine our response. Additionally, you will manage a team of analysts, with potential for growing the team over time. The ideal candidate has deep knowledge of trust and safety principles and solutions available in the marketplace (including, but not limited to, dispute prevention and monitoring tools), and is comfortable operating autonomously and interacting with senior executives on a daily basis.