Senior Production Support Engineer

Job Description

Job Description

illumin is a leading technology company that provides marketers with a one-stop solution for

omnichannel digital advertising with best-of-category return on advertising spend. Our journey

automation technology, illumin™, offers planning, buying, and real-time intelligence, all from one

platform. With proprietary Artificial Intelligence, illumin™ brings unique programmatic capabilities to

close the gap between advertising planning and execution. illumin is headquartered in Toronto and

has offices throughout Canada, the U.S., Europe, and Latin America.

illumin™ is seeking a highly skilled Senior Production Support Engineer to join our team and ensure

the operational stability and scalability of our proprietary illumin™ platform. This position is critical

to the uninterrupted delivery of our high-performance, AI-driven advertising technology and

requires deep technical expertise, and platform-specific knowledge.

illumin™ platform has a unique architecture and operational complexity which requires prior hands-

on experience supporting and enhancing similar large-scale ad-tech environments.

What You Will Do

• Platform-Specific Troubleshooting : Investigate and resolve complex technical issues within the illumin™ platform, ensuring minimal disruption to advertising campaigns and client services.
• Real-Time Production Support : Monitor and maintain the production environment with a focus on high-availability, high-throughput, and low-latency ad transaction processing.
• Platform Enhancements : Implement enhancements to the illumin™ platform in alignment with evolving product roadmaps, user feedback, and performance metrics.
• System Analysis & Optimization : Analyze performance bottlenecks, design scalable solutions, and improve system reliability using in-depth knowledge of digital advertising systems.
• Code Review & Quality Assurance : Participate in peer code reviews and enforce coding standards to ensure platform integrity and maintainability.
• Documentation & Knowledge Sharing : Maintain up-to-date technical documentation, including operational runbooks, incident logs, and support knowledge bases.
• Collaboration with Global Teams : Work closely with geographically distributed engineering and product teams, including collaboration with offshore teams (e.g., Ukraine, India, Pakistan), to ensure consistent service delivery.
• Security & Compliance : Implement and enforce best practices in software security, data privacy, and compliance across the illumin™ platform.
• Data Management & Modeling : Analyze, design, and optimize proprietary data models in alignment with the illumin™ platform architecture. Lead advanced database development, including indexing, partitioning, and performance tuning.
• Mentorship & Leadership : Mentor junior engineers and promote a culture of collaboration, continuous learning, and technical excellence.

What You Will Need

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