Configure, develop, and support ServiceNow modules, including:
Configure and implement ServiceNow Security Incident Response (SIR) and Vulnerability Response (VR) modules according to client requirements and best practices.
Collaborate with Solution Architects and business stakeholders to translate requirements into technical solutions.
Develop custom workflows, business rules, client scripts, UI policies, and integrations within the SecOps suite.
Integrate ServiceNow with third-party tools such as Qualys, Tenable, Rapid7, Splunk, CrowdStrike, etc.
Support data imports, API integrations, and automation for improved incident response and vulnerability remediation.
Perform testing, troubleshooting, and tuning of implemented solutions.
Create technical documentation, including design specs, configuration guides, and user manuals.
Participate in user training and provide post-implementation support.
What you must have:
Bachelor's degree with at least 5+ years of ServiceNow design and development experience.
5–7 years of overall experience with ServiceNow platform development and configuration.
Strong expertise in ServiceNow Security Operations, specifically Security Incident Response and Vulnerability Response.
Proficiency in scripting (JavaScript, Glide), REST/SOAP APIs, and UI customization within ServiceNow.
Experience in integrating security tools and threat/vulnerability feeds with ServiceNow SecOps.
Familiarity with ITIL processes and security incident workflows.
Strong analytical, communication, and client-facing skills.
Ability to work in agile and fast-paced environments.
Excellent problem-solving and analytical skills.
Excellent written and oral communication skills.
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
Managing Technical Consultant – ServiceNow • Vancouver, BC
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