Call Center Agent (Canada)

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

1.Responsible for managing a whole lot of incoming and outgoing calls in the operations.

2.Identify the needs of the client and find a solution to them.

3.Answering inbound calls, converting them to leads, and later to towing jobs.

WORK CONDITION

1.Full Time Remote

2.Pacific Time Zone

3.Weekly Payout

4.Salary ($ 12.00 USD / hr + bonus / incentives)

5.Shift-based — in a Call Center that works 24 / 7.

Requirements

1.  Computer Specifications

Minimum Intel Specs

Processor : Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Minimum AMD Specs

Processor : AMD Ryzen 5,7,9 (Minimum series 3600)

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Macintosh Specs

Processor : Core i7 / i5 / M1 / M2

RAM : Minimum of 12 GB

Storage : 128 GB SSD or higher

Graphics : 2 GB graphics memory

Main Internet Speed Requirement

Jitter : below 10ms

Latency : below 160ms

Upload : more than 25mbps

Download more than 40 mbps

Using internet speedtest :

VoIP Speed Test | 8x8     / /   Aircall’s VoIP Speed Test | Aircall / /   VoIP Speed Test : Check Your Network Reliability (getvoip)

3.  Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples :    Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)

4.  Internet Backup     (Secondary internet)

Jitter : below 10ms

Latency : below 160ms

Upload : minimum of 25mbps

Download :  minimum of 25mbps

Power and Internet Backup is a

MUST.