Healthcare & Professional Specialist

Is this role right for you?

In this role, you will :

• Develop and maintain knowledge of assigned healthcare and professional customers including the nature and progress of their business, their financial position, and the terms and conditions of financial services used.
• Provide specialized healthcare and professional customers expertise and business / finance advice, increasing the business owner's ability to succeed in their business.
• Develop and maintain business relationships with COI's including influential customers, and internal / external referral sources.
• Respond to requests for service, instructing and guiding customers in service use, and confirming their satisfaction with the service provided.
• Take steps to recover customer relationships, when required.
• Plan and complete relationship building activities that would create sales opportunities.
• Provide value to customers by developing and maintaining an awareness of events, trends and practices in the healthcare and professionals markets.
• Identify prospects using multiple channels including asking for referrals from existing customers, collaboration with Scotiabank partners and COIs, developing a network of community business contacts, and participating in marketing / educational seminars.
• Discover business and personal banking needs / preferences on both sides of the customer's balance sheet.
• Proactively collaborate with Branch Managers and Wealth Management Consultants to ensure a Total Solutions approach (business and personal lending, payments and investments), is provided to each new and existing healthcare and professional customer.
• Assist and advise Scotiabank partners (Branch Managers, Small Business Advisors and Financial Advisors) with structuring marketing activities to close certain healthcare and professional deals with existing Branch customers.
• Respond to requests for business banking solutions by collecting relevant information, processing the requests, and conducting due diligence as applicable.
• Negotiate compensation for financial products and services, as applicable and in accordance with Bank policies.
• Provide thorough and consistent communication to customers throughout service set up, providing necessary set up instructions where appropriate, and ensuring the set up occurs according to plan.
• Manage an assigned credit portfolio at an acceptable level of risk by working / consulting closely with the SPP Solutions Managers / ACE when processing deals.
• Complete detailed credit reviews in a timely and sufficient manner.
• Authorize, renew, or decline customer requests within standard Bank policies and authorized limits, forwarding others as per established processes.
• Ensure all related documentation is properly maintained and thoroughly completed, and accounts adhere to the conditions of authorization.
• Identify and resolve deviations from the conditions of authorization, and deteriorating and / or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and loss.
• Develop an understanding of the branch financial and non-financial goals and how to contribute to them.
• Negotiating aggressive yet achievable financial and non-financial goals.
• Participate in team meetings, skill-building sessions and one-on-one coaching sessions.
• Adhere strictly to Bank and Branch security procedures and assigned authorities and responsibilities, and immediately report any unusual occurrences or fraudulent activity.
• Comply with regulatory activities and guidelines including Privacy, Anti- Money Laundering / Anti-Terrorist Financing, FCAD, Know Your Customer, CDIC, Occupational Health & Safety.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of your respective area, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct.
• Champion a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have :