Operations Coordinator – Order Fulfilment & Logistics

About MetaFLO

MetaFLO is an industry leader in liquid waste solidification solutions, providing innovative, environmentally responsible products and services across North America and international markets. Our team is committed to operational excellence, safety, and delivering outstanding results for clients in industrial, construction, and environmental sectors.

We are growing rapidly and seeking a skilled Operations Coordinator – Order Fulfilment & Logistics to strengthen our supply chain operations and support our expanding international footprint.

Position Overview

The Operations Coordinator – Order Fulfilment & Logistics is responsible for executing customer orders end-to-end, from receipt of customer purchase orders through production coordination, domestic or international shipment, delivery, and billing support. This role sits at the intersection of operations, manufacturing, logistics, and finance, ensuring that each order progresses accurately, compliantly, and on schedule.

This position is best suited for a logistics professional who has worked within a manufacturing, industrial, or project-based organization, where logistics is part of a broader operational workflow. The role requires comfort managing customer and supplier purchase orders, aligning production timelines with delivery commitments, preparing commercial and regulatory documentation, and coordinating transportation as one component of a larger fulfilment process.

Success in this role comes from strong internal coordination and ownership — working closely with customers, manufacturing plants, project teams, and finance to resolve issues, communicate order status, and ensure seamless execution across international supply chains. The ideal candidate enjoys responsibility, attention to detail, and problem-solving across multiple functional areas rather than focusing exclusively on freight movement alone.

Key Responsibilities

• Own the end-to-end execution of customer orders, from receipt of customer purchase orders through production coordination, shipment, delivery, and billing support.
• Issue and manage purchase orders to manufacturing plants and suppliers to support customer orders and project timelines.
• Coordinate production schedules and material readiness with manufacturing partners to meet committed delivery dates.
• Plan and execute domestic and international shipments aligned to production readiness, customer requirements, and project schedules.
• Arrange transportation using approved carriers, freight forwarders, and customs brokers across air, ocean, and ground modes.
• Prepare, review, and maintain commercial, shipping, and regulatory documentation (commercial invoices, packing lists, bills of lading, certificates of origin, ITN filings, HS codes, SDS).
• Ensure compliance with international trade regulations, export controls, and carrier requirements in collaboration with customs brokers and internal stakeholders.
• Support inventory control processes by monitoring stock levels, purchase orders, and production needs across warehouses or project locations.
• Work closely with internal teams (operations, sales, manufacturing, procurement, project management) to align shipment requirements and timelines.
• Communicate regularly with clients regarding order status, documentation, and delivery updates.
• Build strong relationships with carriers, freight forwarders, and third-party logistics providers.
• Resolve shipping delays, customs issues, or documentation discrepancies.
• Identify opportunities to improve order fulfilment workflows, reduce logistics costs, and enhance delivery performance across projects and regions.
• Contribute to enhancements in logistics systems, workflows, and reporting.

Qualifications & Experience

Required

• 3–5 years of experience in order fulfillment, supply chain operations, or logistics coordination within a manufacturing, industrial, or project-based environment.
• Demonstrated experience managing customer purchase orders and supplier/manufacturer POs, including order review, issuance, tracking, and execution.
• Working knowledge of international shipping and trade requirements, including Incoterms, HS codes, export documentation, and customs clearance processes.
• Experience preparing and reviewing commercial and regulatory documentation (commercial invoices, packing lists, bills of lading, certificates of origin, ITN filings, SDS)
• Proficiency in logistics software, ERP systems, and MS Office (Excel essential).
• Excellent organizational skills and ability to manage multiple shipments simultaneously.
• Strong communication skills and attention to detail.
• Ability to work in a fast-paced, deadline-driven environment.

Preferred

• Experience in industrial, environmental, or manufacturing sectors.
• Knowledge of hazardous materials shipping regulations (e.g., TDG, DOT, IATA).
• Familiarity with sustainability or environmental compliance is a plus.
• Proficiency in a second language is an asset.

Key Competencies

• Problem-solving & critical thinking
• Customer service orientation
• Accuracy & attention to detail
• Time management & prioritization
• Collaboration and cross-functional communication
• Ability to interpret regulations and documentation

Working Conditions

• Home/Office environment with periodic warehouse, vendor, or field-site visits.
• Occasional travel may be required for logistics coordination or vendor meetings.
• Fast-paced environment requiring adaptability and proactive communication.

Why Join MetaFLO?

• Opportunity to contribute to environmentally impactful initiatives.
• Growth within a rapidly expanding and innovative company.
• Supportive team culture with dedicated leadership.
• Competitive compensation, benefits, and professional development opportunities.

* Please submit your application with a cover letter

Thank you for your interest in applying for the position at MetaFLO Technologies. We appreciate the time and effort you put into your application. Please note that only candidates selected for the next stage of the process will be contacted.