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Guest Services Agent
Guest Services AgentFairmont Hotels & Resorts • Richmond, Metro Vancouver Regional District, CA
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Guest Services Agent

Guest Services Agent

Fairmont Hotels & Resorts • Richmond, Metro Vancouver Regional District, CA
12 days ago
Job type
  • Full-time
Job description

Apply for the Guest Services Agent role at Fairmont Hotels & Resorts.

What's in it for you?

  • An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
  • The only luxury hospitality group to be awarded Great Place to Work® Canada
  • The opportunity to have fun at work alongside passionate hoteliers
  • The opportunity to live, work and play across the world through our employee travel and internal transfer programs
  • Complimentary duty meal in our colleague dining room
  • Complimentary hotel stay for two through our BE OUR GUEST program
  • Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
  • Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
  • A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
  • A company‑matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
  • 30% reimbursement of TransLink monthly pass or YVR Employee Parking pass
  • Full wage of $31.20 following successful completion of the probationary period

Job Description

First impressions are everything! Your engaging smile and warm, professional personality make you a great Guest Services Agent at Fairmont Vancouver Airport. You will take care of guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing

  • Consistently offer professional, friendly, and engaging service
  • Greet, check‑in, respond to requests, and settle accounts while providing exceptional service
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow departmental policies, procedures and service standards
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling
  • Other duties as assigned
  • Qualifications

  • Service‑focused personality is essential; experience is an asset
  • Able to handle a multitude of tasks in a fast‑paced, ever‑changing environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous customer‑related experience an asset
  • Must be flexible in terms of working hours – regular coverage of overnight shift
  • Ability to handle cash effectively and with accuracy
  • Prior experience working with Opera Cloud or a related system
  • Fluency in English; additional languages are a plus
  • Additional Information

    Visa Requirements : Must be legally eligible to work in Canada with a valid work permit or visa. The hotel is unable to assist candidates in obtaining work authorization in Canada.

    Our Commitment To Diversity & Inclusion

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Seniority level : Entry level | Employment type : Full‑time | Job function : Other | Industries : Hospitality

    #J-18808-Ljbffr

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    Guest Service Agent • Richmond, Metro Vancouver Regional District, CA

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