Opportunities Intake Review Clerk (2 Opportunities) (Clerk 3)

About Us

TheDepartment of Growth and Developments Housing Division actively works towards advancing Nova Scotias strong and diverse economy working with our partners community housing providers and the development community. DGD contributes to a high quality of life and affordable adequate and suitable housing for all.

The Housing Rent Supplement team responsibilities include managing the rent supplement programs provide subsidies to eligible low-income homeowners and renters to pay a portion of their housing costs and managing the survivors of gender-based violence housing benefit. The survivors of gender-based violence housing benefit provides individuals and families that are leaving or planning to leave their homes due to acts of gender-based violence with a monthly housing benefit to help pay their some situations this could mean supporting them where they are. The focus of this benefit is to give survivors and their families the time space and flexibility they may need to re-establish their lives in safety.

About Our Opportunity

The Intake Review Clerk provides principal Rent Supplement administrative support for the this role you will provide service direction guidance and information on processes applicable to the Department to the public and other government agencies.

You will process various Rent Supplement forms and transactions. Several computer applications will be used to create cases enter confidential information and generate documents. The office maintains both an electronic filing and case management system for the multitude of Rent Supplement products under the mandate of the Department.

Primary Accountabilities

Within a typical day you will:

• Accurately respond to (internal and external) requests for information and assistance on Rent Supplement.
• Receive classify track and consolidate documents and information from electronic and physical submissions.
• Enter applications and renewals into a database system (ICM Yardi).
• Create track file and retrieve information from electronic and physical submissions
• Maintain case files and database records within established procedures and take appropriate action to secure or resolve discrepancies
• Respond to telephone and email inquiries about the rent supplement program.
• Process Rent Supplement incoming and outgoing mail for Head Office
• Prepare letters memoranda and reports for approval while following up on pending issues.

Qualifications and Experience

You will have four (4) years of related experience or an equivalent combination of training and experience.

This position will require you to be proficient in email management customer service Microsoft Word Excel and other office software as well as having fast and accurate typing skills and excellent grammar. You will also possess a high degree of personal initiative demonstrate effective interpersonal and communication skills and excellent organizational addition you must have the ability to determine priorities with minimal supervision and demonstrate the use of sound judgment and tact in dealing with a variety of situations that require confidentiality.

The following will be considered assets:

• Familiarity with using ICM or Yardi;
• Experience working in a government and/or regulatory setting;
• Knowledge of procedures rules acts and policies applicable to Housing benefit programs;and
• Experience dealing with the public.

In your cover letter/ resume please identify specific administrative information technology and other skills.

We will assess the above qualifications and competencies using one or more of the following tools: written examination standardized tests oral presentations interview(s) and reference checks.

Equivalency

We recognize equivalent combinations of training education and experience providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.

Working Conditions

You will be working within a high-paced busy office environment with strict deadlines. Most of your time is spent in a comfortable office setting. Your normal work week is 35 hours/week 7 hours/day. You may be required to work overtime on occasion. Occasionally you may need to move or lift objects such as boxes inventory or files.

Additional Information

Two (2) permanent positions are available.

Security Screening Requirement:
This position requires employment screening consistent with the Canada Revenue Agencys security requirements for roles that access CRA data under a data-sharing agreement. Candidates progressing to an offer must complete both a Criminal Record Check and a Financial Credit Check.

What We Offer

• Career development where you have access to career guidance tools resources and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued respected connected and tuned in we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules