Service Advisor

Job Description

Job Description

Strickland's Brantford Chevrolet Buick GMC Cadillac is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.

Strickland's Brantford Chevrolet Buick GMC Cadillac is looking for a Service Advisor!

About us :

With 50 years of experience, Strickland's has earned a reputation for excellence in both sales and service across multiple locations. We proudly offer a wide selection of vehicles from General Motors, Toyota, and an extensive range of quality used vehicles from various brands. Our dedicated sales department is here to help you find the perfect vehicle, offering expert advice and a pressure-free experience to ensure you drive away satisfied.

Our commitment to exceptional customer service doesn't end with the sale. Our certified technicians are equipped to handle all your automotive needs, from routine maintenance to complex repairs, ensuring your vehicle stays in top condition. At Strickland's, we pride ourselves on delivering honest, reliable, and efficient service, with customer satisfaction at the heart of everything we do. Whether you're buying a new vehicle or maintaining your current one, Strickland's is your trusted partner for quality, integrity, and outstanding customer care.

Job Description :

The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers. Strong costumer service skills, technical knowledge and the ability to explain complex issues are essential for success in this role.

• Provide front-line customer service and sales for the Service Department.
• Greet customers on the phone or in the Dealership. Ascertain the reason for their visit, whether it is for scheduled maintenance, repairs, or warranty work.
• Work with customers to address their questions or concerns.
• Ensure that customer vehicles are adequately cared for and stay updated on the progress of their repairs.
• Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs.
• Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.
• Providing repair recommendations and accurate estimates of repair costs and time required for repairs or maintenance.
• Advising customers how to look after their vehicles and book maintenance appointments.
• Ensure high standards of customer satisfaction by addressing and resolving customer concerns and complaints promptly and professionally.
• Maintain records of all services performed and ensure that all documentation is complete.
• Promote dealership service and parts sales, including special promotions and discounts.
• Ensure compliance with all safety and environmental regulations.
• Perform other duties as assigned by the Service Manager / Fixed Operations Manager.

Successful Candidates Possess :

Why Work for Strickland's :