Sales Operations & Support Coordinator

Job description :

An international manufacturing company specialized in technical solutions for large-scale infrastructure projects is seeking a Sales Operations & Support Coordinator to support its North American activities.

This position plays a central role in ensuring the efficiency and smooth execution of commercial and logistical activities.

The Role :

Reporting to the North America Sales Manager, you will act as a key administrative and operational partner to the sales team.

This is a strategic support role combining:

• Internal sales support
• North American logistics coordination
• Financial and administrative follow-up
• Accounting support

This is a 100% internal support position. No business development or prospecting responsibilities.

Key Responsibilities :

• Process and monitor customer and supplier orders
• Coordinate logistics operations (transportation, customs, inventory) across North America
• Manage invoicing and quality certificate follow-up
• Conduct profitability analysis (forecasted vs. actual costs)
• Prepare monthly sales reports and forecasts
• Maintain and update customer records and documentation
• Format and translate technical documentation
• Provide general administrative coordination

You will serve as a key liaison between sales, logistics, and finance.

What Is Offered :

• Permanent, full-time position (40 hours/week)
• Hybrid work model (1 day/week in downtown Montreal office near Guy Concordia)
• Comprehensive group insurance benefits
• Structured and international environment
• Opportunity to collaborate with global teams

Skills and qualifications :

Profile Sought :

• Minimum 3 years of experience in administration or sales support
• Strong proficiency in MS Office (advanced Excel highly valued)
• Fluency in English and French required
• Accounting knowledge is considered a strong asset

We are looking for someone who is :

• Highly organized and detail-oriented
• Proactive and autonomous
• Adaptable and flexible
• Comfortable working in an international environment
• Motivated to contribute beyond core responsibilities