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guest service agent
guest service agentPrestige Rocky Mountain Resort Cranbrook • Cranbrook, BC, CA
guest service agent

guest service agent

Prestige Rocky Mountain Resort Cranbrook • Cranbrook, BC, CA
2 days ago
Job type
  • Full-time
  • Temporary
Job description
  • Education : Secondary (high) school graduation certificate
  • Experience : Will train
  • Work setting

    • Hotel, motel, resort
    • Tasks

    • Investigate complaints and claims
    • Register arriving guests and assign rooms
    • Resolve complaints and claims
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients / guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Perform light housekeeping and cleaning duties
    • Provide customer service
    • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Standing for extended periods
    • Work under pressure
    • Personal suitability

    • Client focus
    • Dependability
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Judgement
    • Organized
    • Reliability
    • Team player
    • Employment terms options

    • Early morning
    • Evening
    • Shift
    • Flexible hours
    • Morning
    • Night
    • Employment terms options

    • To be determined
    • Day
    • Weekend
    • Work Term : Seasonal
    • Work Language : English
    • Hours : 30 to 40 hours per week
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    Guest service agent • Cranbrook, BC, CA

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