Position Summary
The Guest Services Agents provide exceptional customer service, managing guest check in and check outs, and handling a variety of inquiries and requests for our guests, homeowners, and hosts alike. They are the primary contact for our guests, and handle a variety of tasks related to guest satisfaction, and customer service.
Duties and Responsibilities:
Welcomes and greets guests, team members, and homeowners alike
Checking in, and Checking out guests in an informative, and efficient manner
Attends to any guest complaint to ensure the guest needs are met, and follow up is completed
Ensures correct payment is completed at check in, and check out
Able to multitask answering phone calls, answering emails, and assisting guests at the desk, and around the resort
Responds to Emergency situations
Answers all guest inquiries/questions with as much detail as possible
Completes Daily Paperwork, and balancing payments at the end of each shift
Promotes, and uses internal booking computer systems to book Deerhurst Resort Restaurants, and Activities to increase resort revenues
All other duties as assigned
Skills, Abilities and Attributes:
Able to work with others, and also independently
Able to take initiative within given guidelines
Respond promptly and effectively to guest, and owner inquiries, requests, and concerns, ensuring resolution and guest satisfaction.
Pays precise attention to detail, order and cleanliness
Has effective communication skills (verbal, listening, writing)
Has professional phone manner
Able to maintain composure and objectivity while dealing with difficult situations
Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Able to evaluate and select among alternative courses of action quickly and accurately
Is flexible with their schedule, able to work long hours, shift work, overnights, weekends and holidays as business levels require
Previous guest service experience in a hospitality setting preferred
Excellent communication, organizational, interpersonal, and multitasking skills
Education and Experience:
Bachelor’s degree in Hotel Management, Hospitality, or related field preferred
A passion for providing an exceptional experience for our guests, hosts, and homeowners
Experience with Opera Cloud PMS is an asset
Strong Skill level with Microsoft Office Suite of products, particularly Excel
Visa Requirements: Must be eligible to work in Canada.
DH-GUEST SERVICE AGENTS • Huntsville, ON, CA
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ... Show more
Help us grow our Muskoka cleaning company as a Door-to-Door Sales Representative.Engage community members directly while earning performance-based incentives for your efforts.As a new residential c... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more
Take the next step in your career as an Insurance Advisor with Westland Insurance Group in Huntsville, ON.Share your knowledge and passion for exceptional service with clients.Westland Insurance Gr... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Ready to tackle a fun and rewarding career? There are 7 Eleven job openings in your area.Apply today and find the job that you have been looking for!. Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
Are you a compassionate woman who’s had a healthy pregnancy and wants to help others experience the joy of parenthood?.Surrogacy4All helps Canadian women become .Full emotional, legal, and medical ... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more
Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more
Nurses working for us in community not only experience flexible scheduling and work-life balance, but they also appreciate the home care setting, where they develop meaningful therapeutic relations... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Are you searching for new possibilities?.Westland Insurance Group Ltd is growing and has a new opportunity for an.Do you love to talk about insurance and provide exceptional client service? If so, ... Show more
At The Home Depot Canada, we want you to feel valued and supported.The pay range you see represents base salary only.In addition, your total rewards may include: semi-annual bonuses tied to busines... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Become a Service Attendant at Gravenhurst Petro Canada, located in Gravenhurst, Ontario.This part-time role focuses on customer interactions, payment processing, and property maintenance.Gravenhurs... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
