Talent.com
Surerus Murphy Joint Venture
Information Technology Support SpecialistSurerus Murphy Joint Venture • Calgary, AB, CA
Information Technology Support Specialist

Information Technology Support Specialist

Surerus Murphy Joint Venture • Calgary, AB, CA
30+ days ago
Salary
CA$26.82–CA$30.65 hourly
Job type
  • Full-time
Job description
ROLE
Our downtown Calgary office is searching for a customer service driven, hands-on Information Technology Support Specialist to join our team. In this role, you are responsible for providing technical support on operating systems, network protocols and specific application packages in response to end-user requests. You will assist with incidents, problems, changes, releases, configurations, assets, and service requests, for both our corporate office and project sites.

KEY RESPONSIBILITIES
  • Effectively use and support various products within a single information technology resource or enabling technology.
  • Assist in identifying opportunities to modify processes or utilizing new technologies to improve best practices and maximize utilization of recommended products.
  • Assist in support of administrative computer-based applications.
  • Provide troubleshooting and optimization for technical problems related to product applications, installation, and configuration.
  • Develop and implement technical solutions under general supervision.
  • Apply knowledge and experience in the planning, solution development and implementation of distributed computing service or client server services and/or wireless services.
  • Install and configure computers and peripherals on data networks.
  • Test fixes to ensure problems have been adequately resolved.
  • Ensure on-going maintenance and monitor system quality assurance.
  • Manage troubleshooting and trouble ticket escalation.
  • Field incoming help requests from end users and documents user issues and related resolutions.
  • Access software updates, drivers, knowledge bases, and “frequently asked questions” resources to aid in problem resolution.
  • Assist with support of iPads and cellphone devices as per the Company’s Technology Standards Policy.
  • VOIP phone systems and videoconferencing support.
  • Printing solutions experience on Ricoh, Canon and HP products.
Note: In addition to these duties personnel are required to carry out such other duties as may be reasonably required in order to support the objectives of the company.

POSITION REQUIREMENTS
Qualifications
  • Diploma or Degree in Information Technology, Computer Science, or related field with a minimum of 3 years experience in IT operations and infrastructure deployment.
  • A+ & Network+ certifications required. Cisco, Microsoft, and IT frameworks certifications are an asset.
  • Valid Driver’s License.
Experience
  • Experience administering systems support for remote sites considered an asset.
Skills and Knowledge
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, SMTP).
  • Proficient with Microsoft Windows 10, server 2012, 2019.
  • Have a working knowledge of Microsoft 365 application products and cloud apps. Able to troubleshoot Power Apps and BI platforms will be considered as an asset.
  • Advanced understanding of operating systems, business applications, printing systems and network systems.
  • Ability to multi-task and adapt to changes quickly.
  • Detail oriented, analytical, organized with a strong work ethic.
  • Excellent verbal and written communication skills are essential and a strong desire to learn.
  • Ability to present ideas in user-friendly language with strong customer service orientation.

WORKING CONDITIONS
This position is office based and works at our Calgary corporate office. Travel to project sites is required.

Create a job alert for this search

Information Technology Support Specialist • Calgary, AB, CA

Similar jobs

Information Technology Audit Manager

PwC South AfricaCalgary, AB, CA
Full-time

A career in our External Audit Third Party Trust Services practice, within Risk Assurance, enables you to assist clients in optimizing control activities, organizational strategy, and policies and ... Show more

 • Promoted

GCP IT Support Specialist - Cloud & Workspace Expert

EvolveIT Corporate Solutions Ltd.Calgary, AB, CA
Full-time

A trusted IT services provider in Calgary seeks a full-time IT Support Specialist to provide technical support focusing on Google Cloud Platform (GCP).This on-site role includes troubleshooting har... Show more

 • Promoted

Information Technology Integrated Product Team Lead

ChoosecolumbusgaCalgary, AB, CA
Permanent

CA-AB-CALGARY-111 ~ 919 72nd Ave NE ~ 72ND AVE, Ste A.We are seeking an experienced and highly motivated professional to join our team to support the Land Vehicle Crew Training System (LVCTS) proje... Show more

 • Promoted

Information Technology Manager (Remote)

ArsenaultCalgary
Remote
Full-time

About the job Information Technology Manager (Remote).Arsenault is a global software‑as‑a‑service provider with corporate headquarters in Calgary, Canada.The company’s Arsenault VDR product is the ... Show more

 • Promoted

IT Systems & Support Specialist

Stay EverwildCalgary, AB, CA
Full-time +1

Basecamp Property Management Ltd Calgary or Canmore, AB (Onsite).Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke i... Show more

 • Promoted

Information Technology Audit Manager

PwC CanadaCalgary, AB, CA
Full-time

Be among the first 25 applicants.A career in our External Audit Third Party Trust Services practice, within Risk Assurance, will enable you to assist clients in optimizing control activities, organ... Show more

 • Promoted

Information Technology Systems Administration Support Specialist – 3 Month Contract – Calgary, AB

Fuze HR SolutionsCalgary, AB, CA
Temporary

Information Technology Systems Administration Support Specialist – 3 Month Contract.Join a large, well-established organization recognized for its exceptional culture, stability, and commitment to ... Show more

 • Promoted

Information Services Technician

Osler, Hoskin & Harcourt LLPCalgary, AB, CA
Full-time

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms.Advising many of Canada’s corporate leaders, as well as U.Canada, our more than 1,000 firm members are based in offices in... Show more

 • Promoted

Remote IT Support Specialist (L1–L2) – Canada

Next Match AICalgary, AB, CA
Remote
Full-time

A tech company is seeking an IT Support Specialist (L1–L2) to join their Toronto-based remote team.Ideal candidates will support next-generation AI products by providing technical support, troubles... Show more

 • Promoted

Information Technology Support Specialist

Next Match AICalgary, AB, CA
Full-time

We’re building a pool of IT Support Specialists (L1–L2) for our Toronto-based team.This internal position supports our next‑generation AI products.Provide L1–L2 technical support via phone, email, ... Show more

 • Promoted

Compugen Retail Technology Support Specialist

Compugen IncCalgary, AB, CA
Full-time

Become a Retail Technology Support Specialist with Compugen based in Calgary, AB, or Richmond, BC.Ensure seamless technology setups for exciting new retail store openings.Compugen is looking for a ... Show more

 • Promoted

Information Services Technician

Osler Tax GroupCalgary, AB, CA
Full-time

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms.Advising many of Canada’s corporate leaders, as well as U.Canada, our more than 1,000 firm members are based in offices in... Show more

 • Promoted

Director, Information Technology

Alberta Univeristy of the ArtsCalgary, AB, CA
Permanent

Alberta University of the Arts (AUArts) is looking for a.Director, Information Technology.Reporting to the Vice President, Finance and Operations, the Director plays a critical role in advancing th... Show more

 • Promoted

Senior Information Technology Support Specialist

Surerus Murphy Joint VentureCalgary, AB, CA
Full-time

Our downtown Calgary head office is searching for a temporary, customer service driven, Senior Information Technology Support Specialist to join our team.In this role, you are responsible for provi... Show more

 • Promoted

Manager, Information Technology Asset Management

MarqetaCalgary, AB, CA
Full-time

We are seeking an experienced Manager, Asset Management to lead enterprise‑wide technology asset governance and lifecycle management programs.This role will establish comprehensive asset management... Show more

 • Promoted

Senior Technical Support Specialist Driving IT Excellence

nestoCalgary, AB, CA
Full-time

Take a step forward in your career as a Senior Technical Support Specialist, optimizing support processes in a vibrant IT landscape.Provide unparalleled user support with cutting-edge tools and col... Show more

 • Promoted

School Technology Support Specialist II

Calgary Board of EducationCalgary, AB, CA
Full-time

Enhance CBE schools' tech infrastructure as a School Technology Support Specialist II.This role focuses on onsite technical support and troubleshooting for staff and students, ensuring smooth techn... Show more

 • Promoted

Senior Information Technology Associate

PrattwhitneyCalgary
Full-time

We are currently seeking a Senior Information Technology Associate in Calgary, Canada (Posted: 2026‑05‑01).This role contributes to the development and maintenance of internal systems and programs,... Show more

 • Promoted

Clio IT Support Specialist Role

ClioCalgary, AB, CA
Full-time

Join Clio as an Intermediate IT Services Specialist in Calgary and enhance legal AI technology support.This hybrid position emphasizes ticket management and IT process improvements.In this dynamic ... Show more

 • Promoted

Senior Technical Support Specialist Driving IT Excellence

Nesto CloudCalgary, AB, CA
Full-time

Take a step forward in your career as a Senior Technical Support Specialist, optimizing support processes in a vibrant IT landscape.Provide unparalleled user support with cutting-edge tools and col... Show more