Senior Manager - ServiceNow Security Operations

Job Type: Permanent
Work Model: Hybrid
Reference code: 126941
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Be encouraged to deepen your technical skills…whatever those may be.
• Have many careers in one Firm.

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Learn from deep subject matter experts through mentoring and on the job, coaching Be encouraged to deepen your technical skills…whatever those may be. Have many careers in one Firm.

What will your typical day look like?

As a Senior Manager, Security Operations ServiceNow, you will lead business development and project delivery of Cyber Security implementation engagements using ServiceNow’s cyber solutions, to create effective proactive and reactive response and protection strategies for each organization.
You will participate and support in

• Proposals, market materials, business promotional events and other market development activities to help grow the emerging demand of Security Operations
• You will play as the Subject matter expert for ServiceNow SecOps capabilities
• You will lead the project delivery efforts of projects by working directly with the delivery team and client stakeholders
• You will work with the delivery team in developing a solution to meet the customer's needs while improving their current situation, while using your knowledge to participate and support process improvement initiatives.
• You will lead a team of ServiceNow practitioners focused on cyber solutions, mentor, coach and grow the skills within the team
• Developing relationships with ServiceNow account executives and sales solution consultants to bring innovative offerings to your clients

About the team

At Deloitte, we are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. Our team has over 100 dedicated, highly certified team members who are serving some of the most iconic Canadian and Global brands to imagine, deliver and run great enterprise service experiences.

We are proud to be a Diamond Sponsor of ServiceNow and one of few Global Elite partners. With global reach and scale, we are able to offer our Canadian clients a global capability with a highly qualified local presence.

Enough about us, let’s talk about you

You are someone who has:

• 8+ years of experience as a business and or technical management of requirements and delivery of projects as a Business Consultant / Business Development / Pre-sales, and or Project/Program Manager with ServiceNow.
• Great understanding and deep knowledge of implementing ServiceNow security operations and IRM solutions, integrating other cyber solutions with ServiceNow (e.g. Qualys, Insight VM, Kenna, CrowdStrike, Microsoft Defender, Splunk)
• Certified Implementation Specialist – SecOps, IRM, TPRM
• Taking accountability for ServiceNow deliverables by leading client engagements and teams to successful outcomes with a focus on supporting your team, client needs and generating value.
• Leveraging deep connection to the market to establish a thriving ServiceNow practice in the required regions and to develop new leads to generate new business.
• Working across various stakeholder groups including end users, functional teams, operations, infrastructure and more to transfer knowledge and resolve problems.
• Supporting client pursuits business development efforts including preparing proposals and leading presentations to senior executives
• Building long-term business relationships with senior client personnel and executives through engagements and networking in professional organizations.
• Working with senior the firm leaders to understand, enhance and integrate service offerings across the service line.
• Knowledge of the ServiceNow platform as well as experience delivering ServiceNow implementations is a requirement.
• Strong exposure to business development and lead generation is highly desired.
• Strong experience and skillsets in selling ServiceNow and service offerings to potential clients / customers, and the necessary knowledge and technical knowhow in working with customers and delivery team
• Experience working in a client facing role with both technical and functional stakeholders with strong relationship management skills and a passion for client satisfaction and delivery excellence
• Established background in carrying out the functional analysis of a project from beginning to completion,

You are someone with:

• Bachelor's degree in computer science, Computer Engineering, MIS, or related technical field from an accredited college or equivalent work experience. Masters in information systems, MBA, or other is an asset
• Strong business acumen and savvy, with great project management skills and business development capability in understanding client needs and working with both internal and external stakeholders in achieving business and strategic goals
• Superior project management and communication skills, both written and verbal, including the ability to communicate with client stakeholders, work closely in a collaborative team environment, and lead teams and project deliverables is mandatory
• Demonstrated ability to develop workshop presentations and process documentation (advanced Microsoft Visio, PowerPoint, Word skills)
• Flexible with traveling and meeting clients onsite
• Goal orientated, can demonstrate presentation and business solutions to clients with confidence, knowledge, and ease.
  

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

• You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
• You can work your way : We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
• You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.