Experience coordination/reception/barista

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Experience coordination/reception/barista

SABBYA is a union of cutting-edge wellness and timeless kindness, guiding those who want to be and feel their best towards pioneering medical aesthetics, spa, and lifestyle experiences. We are led by an innovative, integrated, and inclusive vision for restoring balance and beauty from the inside out – offering non-invasive procedures, treatments, and thoughtful luxuries blending state-of-the technologies with ancient wisdom.

THE CONTEXT

SABBYA is located in the vibrant and energetic Village neighborhood, just east of Montreal’s downtown core – near Pont Jacques Cartier and Papineau metro.

We are looking for Experience coordination/reception/barista who are passionate about wellness, customer satisfaction, and being part of a team that will help them grow and glow in their career.

Responsibilities

Passion for excellence in creating memorable customer experiences.

Reporting to the Operations Manager, this person plays a key role in SABBYA’s day-to-day operations. Members of this team are at the heart of our boutique and daily operations, and are responsible for ensuring smooth, efficient, successful and profitable operations and customer experiences for all! With a focus on optimizing spa and clinic schedules to maximize bookings and revenue, members of this team must constantly and proactively set, manage and adjust schedules with flexibility, open-mindedness and a concern for problem-solving. As the first person to greet customers when they visit our space, the people we’re looking for to fill this team are called upon to define the very character of our environment and play an essential role in ensuring productivity and balance.

Know-how

• Organize, propose and confirm appointments while optimizing the booking book.
• Assist customers and patients with all requests and needs.
• Collect and process payments and keep records of all sales transactions.
• Comply with daily and periodic task lists.
• Handle calls and digital correspondence and attach appropriate files to incoming correspondence requiring a response.
• Prepare and manage files and documents.
• Maintain paper (minimal) and electronic filing systems for files, correspondence, and more.
• Keep the reception, boutique and juice bar attractive and hygienic.
• Perform periodic inventory checks of supplies, products and expiration dates, etc.
• Periodically renew the presentation of the boutique and reception area.
• Strong interpersonal and communication skills.
• Focus on sales optimization.
• Sense of service and commitment to excellence.
• Good judgment, ethics and honesty: discretion and respect for confidentiality.
• Embodying health, well-being and balance.
• Punctuality and rigorous organization.

Tasks (including but not limited to)

Reception:

• Greet guests upon arrival.
• Direct visitors to the appropriate person and place.
• Answer, screen and transfer incoming telephone calls.
• Ensure the reception area is tidy and presentable, with all necessary equipment.
• Provide basic and accurate information in person, by phone and email.
• Receive, sort and reply to incoming e-mails.
• Confirm appointments and notify professionals of any changes.
• Keep patient files up to date.
• Perform other receptionist duties such as filing, photocopying, transcribing and faxing.
• Maintain continuity between work teams by documenting and communicating actions, irregularities and ongoing needs.
• Open and close premises.
• Advise customers on various products and services.
• Receive payments and process transactions electronically.
• All other related tasks.

Barista:

• Take orders, discuss beverage items, make suggestions in a polite and efficient manner.
• Correctly handle and maintain all equipment.
• Prepare and present beverages according to established recipe and presentation standards.

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