Customer Service Representative

Bill Gosling OutsourcingLondon, Ontario

30+ days ago

Salary

CAD17 hourly

Job type

Full-time

Job description

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

Are you looking for a rewarding career? If so, take a leap now towards this fantasticopportunity to join a global business with amazing people!

We are seeking motivated and results-oriented individuals to join our team as Collections / Customer Service Agents . In this role, you will be responsible to interact with customers / customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features.

We have multiple lines of business including :

Sales
Financial and Medical Customer Care
Sales
Collections
And more!

Responsibilities :

Help customers with their questions and complaints

Give customers information about products and services

Ensure customer satisfaction and provide professional customer support

Negotiate payment terms and arrangements, take loan application on call etc. where applicable

Update customer files with appropriate information and ensure the information being placed in customer files follow regulatory, client-specific, and corporate guidelines

Other duties as assigned

This is a hybrid position and requires you to work onsite from our London office. 100% work-from-home is not available for this position.

Why Bill Gosling Outsourcing?

Canadian owned company

We have offices across the Globe – including North America, Philippines,Costa Rica,United Kingdom, Trinidad & Tobago, India

Over 60 years of experience in the BPO industry

We like to have fun!We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

Making Lives Better, One Connection at a Time – that's what Bill Gosling Outsourcing is all about!

What We Offer :

Hourly wages starting at $17.00 / hourwith bonus / commission potential based on performance

All equipment will be provided by us

Health & Dental Benefits available after an initial waiting period

Refurbished historical building across from Budweiser Gardens and close to the Covent Garden Market

Enjoy the onsite gym

Play in the arcade or check out the downtown views from our rooftop patio

Public transit stops steps from our door

Desks that adjust to standing

Requirements

Previous experience in customer service is required

Strong Communication skills – verbal and written

Can solve problems and walk through issues with customers - need to be able to probe with questions to find the right solution

Ability to troubleshoot and help customers

Candidates who know how to follow through on their promises to customers

Need people who are self-starters and have a strong desire for customer service

Office Location

London

345 Ridout St N

London, ON N6A 2N8