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Customer Service Representative

Customer Service Representative

Farm Boy Inc.Newmarket, Ontario, Canada
11 days ago
Job type
  • Part-time
Job description

Job Description

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities :

  • Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
  • Have a passion for food and knowledgeably handle all customer questions or comments confidently.
  • Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
  • Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
  • Keep the work, storage and store areas clean and safe at all times by performing general “housekeeping” as required, including sweeping, mopping and dusting.
  • Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
  • Perform designated opening and closing procedures and offer assistance to other team members as requested.
  • May be requested to undertake other related duties on a periodic basis.

Qualifications

  • Superior customer service, organizational and interpersonal skills.
  • Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
  • Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
  • Ability to work in a team environment with clear and effective communication style, both written and oral.
  • Flexible schedule, including weekends, evenings and holidays.
  • Fluency in English and French shall be considered an asset.

    • Work & Sensory Environment :

  • Required to stand for long periods of time during shift.
  • Required to lift, carry or handle heavy objects.
  • Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

    • Additional Information

    Accommodation is available upon request for applicants and employees with disabilities.