Customer Experience Specialist

Job Description

Job Description

The Customer Experience Specialist is responsible for managing all stages of the order lifecycle from start to finish. The ideal candidate is detail-oriented, highly organized, and skilled in customer service, problem-solving, and prioritization. We are seeking an individual with experience in Customer Service and Order Coordination to join our vibrant team.

Requirements

• Maintain open, proactive communication with customers, dealers, and sales staff to ensure a high level of customer satisfaction
• Accurately enter customer purchase orders into the 2020 system
• Coordinate and manage all assigned orders efficiently and on schedule
• Notify customers and sales staff of order-related issues and provide effective solutions
• Work with the production team to expedite orders and accommodate special delivery requests
• Provide accurate freight quotes in a timely manner
• Assist with order corrections, warranty requests, and sample requests
• Support Operations and Sales teams with administrative duties as required
• Maintain thorough knowledge of BRC’s products, processes, and procedures
• Prioritize tasks effectively in a fast-paced environment
• Identify and resolve internal and external issues through strong problem-solving skills
• Perform other duties as assigned

QUALIFICATIONS

To be able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADDED VALUE (ASSETS)

COMPETENCIES

Benefits

Working Conditions