Manager, Collaboration Employee Experience Technology Engineering

Job Description

:

Manger, Collaboration Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions.

This role blends technical expertise with people leadership, ensuring alignment with Sun Life’s global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.

About the role:

The Manger, Collaboration Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions. This role blends technical expertise with people leadership, ensuring alignment with Sun Life’s global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.

What will you do:

• Team Leadership & DevelopmentLead, coach, and develop a team of M365 Productivity Engineers, fostering a culture of innovation, accountability, and continuous learning.Provide technical and professional mentorship, ensuring team members grow in both capability and confidence.Conduct regular performance reviews and support career development planning.Managing relationships with staff augmentation vendors.
• Strategic OversightAlign team objectives with enterprise technology strategies and business goals.Drive digital transformation initiatives within the desktop and collaboration spaceOversee the design and delivery of scalable, secure, and cost-effective end-user computing solutions.Ensure engineering artifacts, service improvements, and feature enhancements meet quality and compliance standards.
• Project & Program ManagementManage and prioritize engineering initiatives, ensuring timely execution and alignment with business needs.Partner with cross-functional teams on key projects, including:IT's AI deployments, Cloud Systems, Identity, and enterprise-wide platforms like Entra ID, Office 365, SharePoint, and Teams.LDAPS, Graph API, MFA, Entra ID P2, Conditional Access Policies, and Microsoft InTune.
• Operational ExcellenceDrive continuous improvement through incident and problem analysis, capacity planning, and service optimization.Ensure smooth operational transitions through effective documentation and knowledge sharing.Maintain compliance with architecture, security, and service design standards.Defining and tracking key performance indicators (KPIs) for employee experience.Using analytics to measure and improve desktop and collaboration teams’ effectiveness in projects and problem resolution.
• Stakeholder EngagementCollaborate with internal IT teams (networking, servers, storage, security, service desk) to deliver integrated solutions.Act as a key liaison between engineering and business stakeholders, translating technical capabilities into business value.

What you need to succeed:
University degree or college diploma in a related discipline, or equivalent experience

• 10+ years of experience in IT and extensive experience in different technology
• 3 years in a leadership experience managing a team of 8+ resources
• Experience with networking, servers, storage, and virtualization concepts
• Deep understanding of Microsoft 365 technologies and Security concepts, including:Desktop technology - Windows 10/11 and MacOSAzure AD / Entra ID (including MFA, P2 features, Conditional Access)On-premises AD and Identity ManagementAmazon Workspaces and VMware VDIInTune and Office 365 administrationLDAP/LDAPS and ADFSGroup Policies and BitLocker
• Familiarity with endpoint security tools such as Anti-virus, and Proxy services.
• IT Security Knowledge
• Experience with Audits (ISO, OFSI, CDCP, etc.)

Preferred skills:

• Proven leadership experience in managing technical teams within enterprise IT environments
• Solid written and verbal communication skills as well as strong interpersonal skills
• Strong troubleshooting and research skills used to match technology solutions to business needs including estimation, project sizing and project management
• Strong project management and strategic planning capabilities
• Broad multi-platform and multi-industry experience

What’s in it for you:

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client need to choose where you work, at home or in the office

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.