Inbound Bilingual (English/French) Sales & Service AgentSimpro • Rene Levesque West, Montreal

Inbound Bilingual (English / French) Sales & Service Agent

Simpro • Rene Levesque West, Montreal

30+ days ago

Job type

Full-time

Job description

Exigences-Experience

Diplôme d’études secondaires et six mois d’expérience au service à la clientele.
Excellente maîtrise des logiciels Word, Excel et habiletés liées à Internet
Habileté en communication orale et écrite
Bilinguisme (parlé / écrit) français et anglais
Très bonne aptitude à communiquer et à travailler en équipe
Disponibilité à travailler selon un horaire variable, notamment le soir et la fin de semaine

Fonctions Principales – Primary Tasks

Fournir des informations générales et conseils afin d’enrôler des clients

Accès et négocier des systèmes d’information

Take ownership of customer’s issues / problems by using call control and selective sales techniques

Acts as primary contact to insure follow up and resolution that meets and exceeds the customer’s expectation.

Resolve customer issues by answering customer concerns, finding causes and solutions that evolve into sales or retention of customer

Identify needs and present solutions

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Inbound Bilingual EnglishFrench Sales Service Agent • Rene Levesque West, Montreal

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