Assignment : RQ00522 - Project Manager / Leader - Senior
Requisition : RQ00522
Job Title : Project Manager / Leader - Senior
Client : Ontario One Call
Start Date : 2026-02-23
End Date : 2027-02-23
Department : Information Technology
Office Location : 104 Cooper Dr Suite 1, Guelph, ON N1C 1C3
Business Days : 262.00
Hybrid
Description
Position Overview
- Ontario One Call is seeking an experienced Senior Project Manager with a strong IT delivery and engineering background to lead the modernization of the Locate Ticketing System and its integration with core enterprise platforms, including Customer Relationship Management and mapping interfaces. This role is a critical component of Ontario One Call's TPA funded IT Modernization program and supports the delivery of a mission critical system used by industry, infrastructure owners, and the public.
- The Senior Project Manager will provide end-to-end delivery leadership for a complex system replacement initiative, coordinating multiple vendors and internal technical teams, managing system integrations, and ensuring successful implementation while maintaining service continuity.
- This is a highly strategic delivery role requiring deep experience in IT project execution, technical coordination, and engineering informed decision making within complex, regulated environments.
Key Responsibilities
Lead the planning, execution, and delivery of the Locate Ticketing System modernization initiative.Provide end to end project leadership across all phases of delivery, from initiation through implementation and transition.Coordinate internal engineering teams, solution architects, vendors, and business stakeholders.Oversee system integrations with CRM, mapping platforms, telephony, and related digital services.Manage project schedules, dependencies, risks, issues, and budgets.Lead testing, user acceptance, cutover planning, and go live readiness activities.Ensure delivery remains aligned with approved scope, timelines, and funding commitments.Provide regular status reporting, risk escalation, and decision support to senior leadership and governance forums.Support change management, communication planning, and stakeholder engagement activities.Qualifications and Experience
IT Project Delivery and Engineering ExpertiseMinimum of 7 to 10 years of experience delivering complex IT projects, including system modernizations, platform replacements, or enterprise application implementations.Engineering or technical background strongly preferred, including experience in software development, systems engineering, or solution delivery roles prior to project management responsibilities.Proven experience leading projects involving system integration, data migration, workflow automation, and modernization of legacy systems.Strong understanding of modern IT architectures, including cloud based platforms, APIs, middleware, and data integration patterns.Technical and Delivery LeadershipExperience coordinating multi vendor delivery environments and managing complex technical dependencies.Ability to engage at a technical level with vendors and internal teams to assess implementation approaches and manage delivery risk.Experience overseeing testing strategies, phased deployments, and operational cutovers in high availability environments.Familiarity with CRM platforms, ticketing or case management systems, and mapping or geospatial platforms is an asset.Project Management and GovernanceStrong command of project management methodologies including PMP, PRINCE2, Agile, or hybrid delivery models.Demonstrated ability to manage project teams, schedules, risks, and budgets in time sensitive, high impact initiatives.Experience supporting executive reporting, ministry reporting, steering committees, and governance forums.Experience working in regulated or public sector environments is an asset.Preferred Qualifications
PMP or equivalent project management certification.Bachelor's degree in Engineering, Computer Science, Information Systems, or a related technical discipline.Experience delivering systems that support mission critical, high volume operational services.