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Customer Support Specialist
Customer Support SpecialistRandstad Canada • Markham, Ontario, CA
Customer Support Specialist

Customer Support Specialist

Randstad Canada • Markham, Ontario, CA
9 days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Are you a car enthusiast with a passion for delivering an exceptional customer experience? Do you thrive in a vibrant, high-energy environment where you can share your automotive knowledge? Randstad Professional is currently seeking a Customer Experience Specialist for our client, a North American leader in automotive brake parts.

As a Customer Experience Specialist, you will be the face of a brand-new showroom in Markham. This isn’t just a retail job; it’s an opportunity to join a company that is redefining how consumers interact with automotive technology. Our client is looking for a "customer-first" professional who is ready to grow within a young, diverse, and energetic team.

Randstad Professional : Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages

  • Competitive hourly rate of $24.00 - $26.00 per hour.
  • Full-time, permanent stability with a consistent Monday to Friday schedule (9 : 30 AM – 6 : 00 PM).
  • Comprehensive health benefits and employee purchase discounts.
  • A vibrant workplace culture with frequent team celebrations and social events.
  • Located in a transit-accessible area of Markham with free on-site parking.
  • Real career growth opportunities within a scaling global distributor.

Responsibilities

  • Welcoming customers to the immersive showroom and providing an engaging, high-touch brand experience.
  • Educating customers on various brake rotors, pads, and accessories, explaining technical OEM specifications in simple, friendly terms.
  • Managing the end-to-end sales process, from initial inquiry to final payment using POS systems.
  • Assisting customers with order pickups and ensuring the showroom remains organized, visually appealing, and stocked.
  • Physically handling inventory, including lifting and moving automotive parts weighing up to 50 lbs.
  • Ensuring every customer leaves with a positive impression of the brand and its expertise.
  • Qualifications

  • Exceptional communication skills with a "customer-first" mindset.
  • A genuine passion for vehicles, cars, or the automotive aftermarket industry.
  • Technical aptitude—the ability to learn and explain automotive part differences.
  • Proficiency in POS systems and basic computer applications (Outlook, Excel).
  • Problem-solving skills to handle customer inquiries with empathy and professionalism.
  • Availability to work the full-time shift and occasionally stay a few minutes late to support a late-arriving customer.
  • Ability to lift up to 50lbs.
  • Summary

    We are dedicated to connecting top talent like you with industry leaders who value your passion and skills. If you are a car lover ready to take the next step in your career as a Customer Experience Specialist, we want to hear from you.

    Our team is dedicated to your growth; reach out to our expert recruiters to discover more opportunities that align with your career goals.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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    Customer Support Specialist • Markham, Ontario, CA

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