IT Systems Administrator

SKYTRAC is a leader in transforming aviation communication through cutting-edge satellite and cellular technologies. Trusted by operators, OEMs, and organizations worldwide, SKYTRAC serves over 800 customers across all aerospace sectors. Our Low Earth Orbit (LEO) satellite solutions are redefining connectivity and reshaping the future of aviation.

We’re seeking an IT Systems Administrator to join our team. This role is responsible for maintaining, supporting, and optimizing the organization’s IT infrastructure. This role ensures the reliability, security, and performance of servers, networks, applications, cloud services, and end‑user systems. The IT Systems Administrator provides technical expertise, troubleshoots complex issues, and contributes to IT projects that enhance operational efficiency.

The ideal candidate will bring strong problem‑solving and troubleshooting capabilities, paired with excellent communication and customer service skills.

This position is based on‑site in our Kelowna, BC office.

As an IT Systems Administrator, responsibilities include:

• Administer, monitor, and troubleshoot Windows and/or Linux servers, virtualized environments, and core business applications
• Maintain Active Directory, Group Policy, DNS, DHCP, and identity access management systems
• Perform routine system maintenance, updates, backups, and patch management
• Monitor and maintain network infrastructure, including switches, firewalls, VPNs, and wireless systems
• Troubleshoot network outages, performance issues, and connectivity problems
• Collaborate with vendors to resolve escalated network or ISP‑related issues
• Implement and maintain cybersecurity safeguards, including endpoint protection, MFA, email security, and network security controls
• Support vulnerability management, incident response, and security audits
• Ensure compliance with IT policies, standards, and regulatory requirements
• Support cloud‑based platforms (e.g., Microsoft 365, Azure, AWS, Google Workspace).
• Administer user accounts, licensing, and system configurations
• Assist with cloud migrations, integrations, and optimization
• Provide Tier 2/Tier 3 technical support for hardware, software, and network issues
• Participate in after hours emergency support as needed
• Set up and configure laptops, desktops, and mobile devices
• Coordinate with helpdesk or service desks for escalations and ticket resolution
• Participate in IT infrastructure upgrades, hardware refreshes, and new technology deployments
• Document system configurations, procedures, and knowledge‑base articles
• Contribute to long‑term planning for IT improvements and scalability

What You Bring

Candidate Must Have’s

• Diploma or Degree in Information Technology, Computer Science, Systems Administration, or related field
• 3-5 years of experience in systems or network administration
• Strong knowledge of Windows Server, Linux (optional), virtualization (VMware/Hyper‑V), and networking fundamentals
• Experience with Microsoft 365/O365 administration and cloud platforms
• Familiarity with cybersecurity tools, monitoring systems, and backup solutions
• Experience with networking protocols (BGP, DHCP, DNS, VPN, NAT)
• Experience with network equipment (Firewalls, Switches, Routers)

This will make you stand out

• Understanding of scripting (PowerShell, Bash)

At SKYTRAC, we are a dynamic team of passionate experts. We are driven and dedicated; we take ownership of our work, and we are committed to delivering results. We value individuals who are proactive, take initiative, and demonstrate a high level of professionalism and integrity in everything they do. We thrive in a fast‑paced, ever‑evolving environment, embracing challenges with agility. Our commitment to growth and development has made us the trusted subject matter experts we are today.

We offer:

• A positive and collaborative work culture
• Engaging team‑building activities
• Competitive compensation and comprehensive benefits package
• Performance‑based bonuses
• Additional days off beyond vacation entitlement

This position is for an existing vacancy within our IT team.

The salary range for this role is $70,000 - $80,000. The range posted is a guide and may not represent the compensation offered to the successful candidate. Compensation is based on the skills, knowledge, experience, and qualifications brought to the role.