Bilingual Customer Service Representative

The Opportunity

Seize the chance to showcase your BILINGUAL skills and passion for exceptional service in a dynamic role as a BILINGUAL Customer Service Representative within the healthcare sector. Collaborate with patients to provide exceptional patient care through effective communication in both French and English.

This is a HYBRID role where you will be working partially from home (about 60%) and partially from the office (about 40%).

Position Description

As a Bilingual Customer Service Representative, you’ll play a pivotal role connecting the company’s healthcare services with valued customers / patients. Your fluency in both FRENCH and ENGLISH will ensure seamless communication and exceptional service delivery in patient care. Your responsibilities will include but are not limited to :

• Collaborating with patients and third-party payers to eliminate obstacles hindering patient access to medications.
• Effectively raising awareness about program services among healthcare providers (HCPs), their staff, and patients.

Promptly addressing customer inquiries about the program.

Continuously monitor patients’ coverage limits and renewal thresholds to guarantee uninterrupted therapy.

Experience

Qualifications

Education

Completion of post-secondary school required.