Director, Operational Business Intelligence

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

As Director, Operational Business Intelligence, you have a passion for partnership and using data to drive business outcomes. In this role you will lead a team focused on helping Canadian Operations make the most of its data. Working closely with operational business leaders, you will help turn data into insights, enable data‑driven decision making, and help your business partners improve outcomes and achieve goals.

Your team provides several services to help uncover the stories hidden in our data. They help translate business questions into data questions and work closely with leaders to build and iteratively develop insights‑focused products. The team uses advanced analytical methods to perform exploration and analysis, helping answer questions, provide recommendations, and proactively look for opportunities. Using techniques including wireframing, MVP products and prototypes, your team is focused on flexibility and delivering impactful analytics.

To be successful you will need to have strong consulting and relationship management skills, an ability to problem‑solve, a strong background in analytics, and the natural curiosity to help find creative solutions to complex questions. Working with multiple unique business areas, you will need to manage several concurrent deliverables, many of which have interdependencies. As a seasoned people leader, you will manage and develop the talent of a team with a diverse set of skills to elevate and meet our changing business needs.

What will you do?

• Building relationships and understanding the needs of key stakeholders
• Facilitating regular touchpoints, prioritization discussions and portfolio health reviews with business partners
• Advanced exploratory data analysis and statistical modelling
• Coordinating the planning, resourcing, and execution of multiple concurrent projects and analyses
• Coaching, mentoring, and development of a large team of analytics professionals
• Interacting with stakeholders and partners to align priorities and negotiate timing
• Presenting results and tailoring stories to different audiences
• Proactively seeking out impactful data stories and generating recommendations

What will you need to succeed?

• University Degree in Statistics, Mathematics, Computer Science, or Business Graduate degree preferred.
• 7+ years experience leading large, multi‑functional teams
• Proven track record of growing and developing teams
• Experience using data to drive business decisions and deriving insights from operational data
• In depth understanding of Business Intelligence concepts and modern data modeling practices.
• Strong understanding of best practices in data visualization and dashboard design.
• Practical experience with modern Data Visualization tools such as Tableau, Qlik, PowerBI, QuickSight or equivalent.
• Familiarity with querying and modeling data in relational database systems
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French‑speaking colleagues or internal partners across Canada or worldwide.

What’s in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well‑being, fostering a positive work culture, and achieving excellence in mental health.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 110,000/110 000 - 180,000/180 000

Job Category: Advanced Analytics

Posting End Date: 07/12/2025