Customer Service Representative

Overview

Waste Connections of Canada is an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We are a company with a collaborative culture that supports self-directed, empowered employees to realize their potential and make a positive impact on their communities and careers daily.

Responsibilities

The Customer Service / Inside Sales Representative plays a key role in supporting customers and driving sales growth within the organization. This position involves handling inbound inquiries, providing product information, processing orders, and proactively reaching out to existing and potential clients to promote products or services. The ideal candidate is a strong communicator with a customer-first mindset, capable of building relationships, resolving issues efficiently, and identifying sales opportunities.

Pay: $50,000-55,000/year

Minimum responsibilities:

• In office 5 days a week 8-5 working with sales team
• Sourcing new business opportunities
• Enter intelligence gathered into our ARES and Trux systems for future follow up
• Work with operations and administrative staff in a team environment but must be capable of working independently
• Address customer concerns and inquiries promptly, providing solutions and ensuring a positive customer experience
• Work with sales team to call on all sales campaigns/promotions, new service launch and other sales related initiatives

What We Need From You

• Telephone sales and customer service skills are a key component of the position with successful track record of maintaining existing business, prospecting and closing new business
• Excellent phone etiquette and demeanor
• Excellent written and verbal communication skills
• Maintain and develop existing business best practices
• Ability to operate in a fast-paced and dynamic business environment and be prepared to develop and execute strategies
• Ability to learn and use multiple computer systems simultaneously

What You’ll Get From Us

• Retirement Plan with company match; let us help you save for your future
• Benefits; Medical, Dental, Vision
• Competitive Wages
• Perks: Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
• Insurance: Life, Short Term/Long Term Disability

With competitive base salary and a sales commission plan, our culture drives success and creates a great place to work for motivated sales professionals. We actively engage in strong community presence, charitable initiatives, sustainability and more.

We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight. Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.