Customer Service Representative (Clerk 3)

Overview

Join to apply for the Customer Service Representative (Clerk 3) role at Government of Nova Scotia

Primary Accountabilities

• Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles programs and Business and Citizen Services Programs.
• Ensure Access Nova Scotia meets clients' needs and clients accomplish what they set out to do, have their questions answered and receive the support they require.
• Serve many clients every day accurately and efficiently helping them register vehicles, obtain / renew drivers’ licences, renew licence plates, complete knowledge tests, marriage licenses and more.
• Examine records, process documents, and apply relevant legislation and policy accurately and efficiently.
• Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
• Maintain the security and control of public funds and inventory.

Qualifications & Experience

Qualifications include four years of experience in a fast‑paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four‑year experience requirement).

Skills & Attributes

Equivalency

An equivalent combination of training, education and experience will be considered. Related equivalencies may include, but are not limited to :

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our benefit program offerings, click here : Benefits for government employees.

Working Conditions

Normal work week is 35 hours / week, 7 hours / day. May be required to work overtime on occasion.

Additional Information

This competition is being leveraged to fill one full‑time permanent vacancy based in Bridgewater, Nova Scotia.

Pay Grade

CL 18

Salary Range

$1,684.00 - $1,884.17 Bi‑Weekly

Employment Equity Statement

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under‑represented. If you are a member of one of these equity groups, you are encouraged to self‑identify on your electronic application.

Accommodation Statement

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.

Application & Contact Information

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link. Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. Candidates will not be considered for an interview if applications are incomplete or missing information. Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest; however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

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