Application Specialist Level 2-Business IntelligenceSA Technologies • Montreal (administrative region), QC, CA
No longer accepting applications
Application Specialist Level 2-Business Intelligence
SA Technologies • Montreal (administrative region), QC, CA
11 days ago
Job type
- Part-time
Job descriptionServe as the single point of contact (SPOC) for technical support incidents and service requests. Troubleshoot and resolve issues submitted via multiple channels, ensuring accurate documentation and ticket handling. Follow defined escalation, classification, and resolution procedures in accordance with SLAs. Communicate effectively with resolver groups and update customers on ticket status. Utilize service desk support tools and adhere to business continuity and security policies. Identify recurring issues and contribute to the development of the knowledge base. Maintain high standards of customer service and issue ownership from first contact to closure. Assist users with mobile device support, network connectivity, and basic Active Directory tasks. Ensure process compliance and participate in incident and knowledge management workflows. High school diploma or equivalent. Completion of a two‑year technical program or possession of IT certifications is an asset. Proficiency in Microsoft Office applications. Previous experience in a service desk or customer service environment is preferred. Experience with mobile device support, connectivity issues, and basic Active Directory administration is a plus. Ability to multitask and resolve problems efficiently. Self‑motivated with the ability to work both independently and within a team. Excellent interpersonal and customer service skills. Willingness to work weekends and attend weekday training on‑site. Bilingual in English and French to support a national user base in both official languages.
Bilingual Technical Support Representative (Part-time / Weekends)
Start date : December 15th, 2025
Deliver high‑impact bilingual IT support in a part‑time contract position. Resolve technical issues via phone, chat, and email, support users across Canada, and gain hands‑on experience with tools like Active Directory—all within a flexible hybrid setup based in Montreal.
What’s in it for you
- Hourly salary of $18.
- Part‑time contract role with remote work on weekends.
- Initial training : Tuesday to Friday, 8 : 00 AM – 4 : 30 PM, on‑site.
- Ongoing shift : Saturday to Sunday, 7 : 00 AM – 3 : 30 PM, remote.
- On‑site training location : Boulevard Crémazie Ouest, Montréal, QC H2P 1B9.
Responsibilities
What you will need to succeed
Why Recruit Action? Recruit Action (agency permit : AP- ) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.# FTJ
#J-18808-Ljbffr
Create a job alert for this search
Application Specialist • Montreal (administrative region), QC, CA
Similar jobs
Signals Intelligence Specialist.Canadian Armed Forces | Forces armées canadiennes.Be among the first 25 applicants.Signals Intelligence Specialist.
Canadian Armed Forces | Forces armées canadiennes....Show more
A technology consultancy firm in Montreal is seeking an Application Analyst - Automation to enhance business processes through automation solutions.
The role involves troubleshooting, application an...Show more
We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.C...Show more
We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.C...Show more
Business Intelligence Specialist (Contract).Collaborate with stakeholders to understand business needs and define key performance indicators (KPIs).
Analyze complex datasets using coding languages s...Show more
Get AI-powered advice on this job and more exclusive features.Sonepar Canada is an independent family-owned company with global market leadership in the business-to-business distribution of electri...Show more
New Hire Application Specialist- EN.RBC Dominion Securities is seeking a “New Hire Application Specialist- EN” to accelerate the success of new employees.
The role delivers engaging, high‑impact vir...Show more
A leading Canadian financial institution is seeking a Specialist in Business Insights and Analytics in Montreal.This role involves advancing data-driven initiatives, supporting various business lin...Show more
A leading financial services firm in Montreal is seeking an Investment Systems Analyst to support accounting and investment systems implementations.
This role requires strong knowledge of public mar...Show more
Une entreprise de développement de logiciels recherche un Analyste, Suivi transactionnel et Intelligence de marché pour diriger une initiative clé.
Ce poste est crucial pour fournir à la direction d...Show more
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.The Threat Intelligence Lead will own Canonical's threat intelligence strategy and execution, includin...Show more
We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.C...Show more![Analytics & Business Applications Analyst – Asset Management / Analyste en analytique et applic[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobget-ca-new&company_name=PineStone%20Asset%20Management%20Inc.)
Based in Montreal, PineStone Asset Management Inc.PineStone is focused exclusively on helping clients achieve their financial goals by investing in what we believe to be the highest-quality compani...Show more
Our client, a leading organization in the health information sector, is seeking a Business Analyst - Health Information Analyst to join their team.
As a Business Analyst - Health Information Analyst...Show more
Explore exciting open positions in the IT and Telecom Networking Industry today.Deep knowledge of programming, Design Patterns, and Software Architecture (Java, Python).
The Security Operations Cent...Show more
Implement, maintain, and enforce system security policies and procedures, including access management (.Conduct research on new products, services, protocols, and standards (.Recommend, plan, and i...Show more
Our client is looking for an experienced and driven.Enterprise Resource Planning (ERP) Business Analyst.This position will act as the primary bridge between our business units and technology teams,...Show more
COMPANY VALUES : We succeed when our clients succeed + THE best at what we do + Passion drives our determination + Better every day + Cybersecurity in everything + Stronger together.With over 20 yea...Show more
Signals Intelligence Specialist
Canadian Armed Forces | Forces armées canadiennes • Laval
Full-time +1
Last updated: 30+ days ago • Promoted
Automation Application Analyst : AI & IBM Cloud
SIA Innovations Inc. • Montreal
Full-time
Last updated: 12 days ago • Promoted
Application Support Specialist
P2P • Montreal
Full-time
Last updated: 10 hours ago • Promoted • New!
Application Support Specialist
DRW • Montreal
Full-time
Last updated: 1 day ago • Promoted
Business Intelligence Specialist (Contract)
TransPerfect • Montreal
Full-time
Last updated: 16 days ago • Promoted
Senior Business Intelligence Developer
Sonepar Canada • Laval
Full-time
Last updated: 1 day ago • Promoted
New Hire Application Specialist- EN
RBC Dominion Securities • Montreal
Full-time
Last updated: 12 days ago • Promoted
Montreal Analytics & Insights Specialist
BDC • Montreal
Full-time
Last updated: 12 days ago • Promoted
Investment Systems Lead — IMS Implementations & NAV Integrity
Strategio Inc. • Montreal
Full-time
Last updated: 30+ days ago • Promoted
Strategic Deal Flow & Market Intelligence Analyst
Valsoft Corporation • Saint-Laurent
Full-time
Last updated: 10 hours ago • Promoted • New!
Threat Intelligence Lead
Canonical • Montreal
Full-time
Last updated: 30+ days ago • Promoted
Application Support Specialist
DRW Holdings, LLC. • Montreal
Full-time
Last updated: 2 days ago • Promoted
Analytics & Business Applications Analyst – Asset Management / Analyste en analytique et applic[...]
PineStone Asset Management Inc. • Montreal
Full-time
Last updated: 12 days ago • Promoted
Business Analyst - Health Information Analyst
freelance.ca • Montreal, Canada
Full-time
Last updated: 30+ days ago • Promoted
Security Analyst Intermediate
MobileComm, Inc • Montreal
Full-time
Last updated: 12 days ago • Promoted
Cybersecurity Integrator
Arobas Personnel • Montreal
Full-time
Last updated: 2 days ago • Promoted
ERP Business Analyst
Fluid - Solutions de Talents / Workforce Solutions • Montreal, QC, Canada
Permanent
Last updated: 30+ days ago • Promoted
Level 2 IT Specialist
S3 Technologies Inc. • Montreal
Full-time
Last updated: 12 days ago • Promoted