Advisor, Service Product Line Management, Remote North America

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This position is remote within North America, ideal timezone : EST.

Your Role :

As the Maintenance Services Product Line Manager, you will be responsible for evangelizing Ciena's current and new maintenance services globally. This includes enabling sales and operations teams to maximize opportunities in the maintenance space. Specifically, this role will be located in North America (U.S., Canada) and will help drive process and sales enablement, including improving our quoting operations and processes in the region. You will be expected to be subject matter expert in EMEA but contribute to a team of global stakeholders.

Reporting to the Director Services Product Line Manager for the Maintenance business located in Ottawa, Ontario, Canada (EST), the ideal candidate must have a high-level knowledge of the technologies (Layer 0-3) and products (6500, Routing and Switching, MCP) that Ciena provides, as well as an understanding of our maintenance portfolio. They must also understand how to build and review commercial deal sheets and P&Ls, as well as the financials of the larger business. The role supports stakeholders globally.

Responsibilities :

As the Maintenance Services Product Line Manager, your responsibilities will include :

• Handling day-to-day portfolio inquiries and providing RFP assistance
• Developing, tracking, and managing offers through the New Service Introduction Process and working with marketing to define sales enablement and customer awareness plans
• Developing KPIs relative to industry benchmarks, including business metrics, portfolio performance, and competitive offer assessment
• Leading sales enablement of portfolio strategy with field teams to drive the adoption of targeted offers
• Leading the offer innovation process to assess portfolio opportunities, pricing, cost-saving measures, and market inflection points that are critical to the Ciena business
• Attending product release calls to ensure the assigned portfolio is represented in new product releases
• Performing customer requirements capture from our delivery org, sales teams, and other sources and ensuring those requirements are integrated into their services roadmap plans

Qualifications :

To be considered for this role, you must have :

In addition to the minimum qualifications, the ideal candidate should have :

LI-JD

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an   Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.