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Product Support III Bilingual (French)
Product Support III Bilingual (French)Medtronic • Brampton, Ontario, Canada
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Product Support III Bilingual (French)

Product Support III Bilingual (French)

Medtronic • Brampton, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Product Support Rep III - Diabetes

This position is an exciting opportunity to work with Medtronics Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential enabling us to operate with greater speed and agility. As a separate entity we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
Job Description

Responsibilities may include the following and other duties may be assigned.

  • Responds to customer product inquiries issues or malfunctions via telephone or chat sessions.

  • Communicate effectively in French with stakeholders as part of daily responsibilities.

  • Troubleshoots customer concerns issues raised during training product use or

  • malfunctioning products and/or software applications and recommends corrective action. Interpersonal skills and product

  • knowledge are critical to responding and troubleshooting to customer inquiries. Documents customer information

  • troubleshooting and/or recurring product issues to support product quality programs and product development.

  • Responsible for reporting complaints and Adverse Drug Reactions (ADR)

Desired Knowledge and Experience:

  • Bilingual French/English (highly desired)

  • Experience in Logistics manufacturing medical devices telecommunications technology industries

  • 2 years of experience in medical technology

SALARY RANGE: 51600 - 64500

OFFICE SUPPORT CAREER STREAM:Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities typically under supervision.

DIFFERENTIATING FACTORS

Autonomy:Seasoned individual contributor who provides assistance and training to lower level employees.
Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments.
Works under limited supervision.

Organizational Impact:Works to deliver day-to-day objectives with significant impact on achievement of results for the job area Work involves obtaining or providing information or data requiring some explanation or interpretation.
Work consists of tasks that are typically not routine.

Innovation and Complexity:Makes minor changes in systems and processes to solve problems or improve effectiveness of job area .
Expected to independently propose solutions to problems for manager review.

Communication and Influence:Communicates typically with internal and external contacts .
Obtains and provides information on matters of moderate importance to the job area.

Leadership and Talent Management:Responsible for providing guidance coaching and training to other employees within job area.

Required Knowledge and Experience:Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education.
Requires minimum of 4 years of relevant experience .

PLEASE NOTE:

  • We use artificial intelligence (AI) to review resumes of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.

  • This posting reflects a current genuine vacancy that we are actively recruiting to fill.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here


Key Skills
Document Controlling,Cost Accounting,Business Administration,Database,Art
Employment Type : Full-Time
Experience: years
Vacancy: 1
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Product Support III Bilingual (French) • Brampton, Ontario, Canada

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