Full Time Key Holder - Markville Shopping Centre

Position Overview

The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales. Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.

Key Responsibilities

• Store Opening & Closing
  • Open and close the store according to company procedures.
  • Ensure all security systems are activated and operational.
• Team Development & Supervision
  • On-boarding: Embrace new and promoted employees within the team and promote accelerated productivity.
  • Training: Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance.
  • Evaluating: Use performance tools to provide regular feedback to staff and support their professional growth.
  • Great Fun Atmosphere: Foster a positive and motivating work environment, encouraging teamwork and open communication.
• Customer Service Leadership
  • Lead By Example: Demonstrate exceptional customer service and ensure all team members follow suit
  • Resolve Issues: Handle complex customer service situations efficiently and escalate issues when needed
  • Foster Loyalty: Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary.
• Sales & Store Operations
  • Assist in achieving sales targets by actively promoting products and up-selling.
  • Ensure merchandise is well-stocked, organized, and displayed according to company standards.
  • Assist with inventory counts and restocking shelves.
  • Ensure accurate record-keeping of inventory movements.
  • Maintain store cleanliness and organization.
  • Report any maintenance or security issues to higher management.
  • Handle cash register operations, including processing transactions, returns, and exchanges.
  • Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration.
  • Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational areas.

Communication

• Read current and relevant information on staff communication boards
• Effective email management to share relevant corporate and store information with the store team
• Participate in management and store meetings to align on sales and operational objectives and achieve budgets

Position Requirements

Education: High School or College Degree or commensurate retail experience

Previous Experience: Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)

Required Skills & Attributes:
Communication skills – Clear and effective communication skills with team members and customers.
Leadership skills – Ability to lead, motivate and influence team members to achieve sales and service goals.
Customer Focus – Strong commitment to providing excellent customer service.
Strong computer and system skills – Proficiency in Microsoft Excel and POS system
Organizational skills – Ability to manage multiple tasks efficiently and prioritize effectively.

Key Competencies

PHYSICAL WORKING CONDITIONS

• The physical environment of this position requires the employee to work mainly indoors
• Be able to stand, walk, bend, crouch, and reach for extended periods of time
• Climb ladders in order to retrieve products on top shelves
• Lift merchandise up to 30 lbs. and move fixtures throughout the store

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.