Front Desk Agent

Company Overview

The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 25 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, Campbell River, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford, Hope), to the Sunshine Coast (Gibsons, Sechelt, Halfmoon Bay, Powell River).

Position Overview

As an experienced Guest Service Agent, you understand the importance of an efficient and welcoming check-in experience for our guests. You are committed to going above and beyond to make their stay memorable. With your engaging smile, warm personality and customer service focus, you will be empowered to curate incredible experiences.

Our Guest Service Agents have significant exposure to Evergreen’s regional management, with the opportunity to take on as much responsibility as they can demonstrate the capability for. Over time, there may be opportunities to transfer to other Evergreen properties, depending on aptitude / interest.

Responsibilities

• Check guests in and out of the hotel with warm and engaging service
• Acknowledge guests waiting in line
• Confirm the rate and type of room while checking the guest into the hotel
• Upon departure, offer a friendly greeting and ask if the stay was satisfactory
• Take responsibility for any guest inquiries and problems
• Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional and prompt Guest Service
• Assist in the coordination and blocking of rooms for incoming groups and tour arrivals
• Other duties as assigned

Evergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.

Skills and qualifications

Note : The position of Guest Service Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads. Must be able to stand for long periods of time (for up to 8 hours).

Why Join Us :

Evergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.

For more information, please visit https : / / www.evergreenhospitalitygroup.com / .