Customer Service Agent (Claims)

Want to be part of a dynamic team and play a key role in customer service?

We are looking for a Customer Service Agent (Claims) to act as the first point of contact for insurance claims for our client, an independent store operator.

Work location: Laval

Schedule: Monday to Friday, 7:30 a.m. to 3 p.m., on-site

Salary: $48K and insurance after the probation period

Your role

• Assist operators and customers with claims (bodily injury, property damage, vehicle fleet)
• Coordinate and follow up on claims files
• Communicate with insurers, claims adjusters, and internal teams
• Answer calls and emails and handle complaints related to claims
• Provide administrative support to the Insurance and Claims department

Join us and help provide a quality customer experience, even in the most delicate situations.

• College diploma in secretarial studies or administration
• Minimum 1 year of customer service experience (telephone)
• Proficient with Microsoft Office
• Organized, independent, diplomatic, and customer service-oriented
• Experience in insurance or claims management (an asset)