Field Application Specialist, Diagnostic

Description

Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages, guarantee added value, assess patient result impact.

Territory: Western Canada. Note: there are 2 FAS in Western Canada, 1 based in BC and 1 based in Alberta.

Candidate can be based in Calgary or Edmonton area.

• Support our customers when implementing new assays and IT solutions
• Provide support to the customer during the evaluation and implementation of these solutions.
• Offer enhancements for development and optimization of our solutions at customer sites.
• Perform standard of work for documentation and customer complaint handling to achieve high level customer satisfaction.
• Ensure customer management database/CRM is up to date and include full activity traceability.
• Collaborate with the Account Managers to develop account strategies for excellent customer service and support (increase and retain business)
• Demonstrate our solutions; instrumentation, IT and reagents to new customers.
• Manage an assigned territory including efficient traveling and scheduling.

Informations complémentaires

• Customer and solution oriented
• Training and coaching capabilities
• Organized, rigorous and autonomous
• Good communication and ability to work in a multi-disciplinary team
• Advanced computer knowledge would be and asset
• Master CRM (reporting and dashboard) would be considered an asset
• Scheduling and organization skills to optimize presence in the field
• A valid drivers license is required

Up-to-date vaccination where required by customers

Specific knowledge

• Medical Laboratory Technician or Bachelor degree in biology/ molecular or microbiology (an asset)
• 3/5 years’ experience in clinical microbiology or industrial microbiology