Order Management Specialist (4-Months Fixed Term)

Order Management Specialist (4-Months Fixed Term)

Location : Remote

Opportunity at Microserve

About Microserve

Microserve is a leading technology solutions provider committed to delivering exceptional service to our clients. We value collaboration, innovation, and customer satisfaction, and we’re looking for an Order Management Specialist to join our team for a 4-month fixed-term contract.

Role Overview

The Order Management Specialist is a key point of contact for our clients, responsible for processing and managing high volumes of customer orders while ensuring accuracy and timely fulfillment. This role requires strong communication skills, a client-focused mindset, and the ability to work effectively both independently and within a team.

Key Responsibilities :

Process and manage high volumes of customer orders in line with client-specific SLAs

Ensure 100% accuracy in all order transactions and documentation

Respond promptly and professionally to client inquiries, delivering exceptional customer service

Prepare quotes as required

Monitor shipments to ensure on-time delivery and expedite orders when needed

Provide clients with shipping and tracking information

Process returns, where applicable, efficiently

Submit orders to the warehouse for fulfillment

Perform accurate data entry and maintain order records

Track and report on key order management metrics

Escalate issues to procurement and warehouse teams as needed

Prepare and deliver detailed, accurate reports for clients

Qualifications :

Excellent verbal and written communication skills with high attention to detail

Energetic, self-motivated, and team-oriented

Proven ability to manage multiple priorities in a fast-paced environment

Skilled at building relationships and supporting sales initiatives

Reliable, adaptable, and positive under changing priorities

Requirements :

Post-secondary education; bachelor’s degree in a related field is an asset

Proficiency in MS Office (Outlook, Word, Excel), with advanced Excel skills required

Experience with ERP or CRM systems

1–2 years of customer service or telephone experience preferred

Previous administrative experience is a plus

Familiarity with computer systems and components is an asset

What We Offer :

Exclusive employee discounts with 100+ companies (cell phone plans, tech, insurance, groceries, and more)

Fun wellness and engagement activities

Opportunities to give back through community volunteer events

Career growth and advancement opportunities

Hybrid work options for select roles

Ongoing learning and professional development programs

Why Join Microserve?

If you thrive in a fast-paced environment, excel at managing multiple priorities, and enjoy delivering outstanding client service, this is the perfect opportunity to contribute to a growing collaborative and innovative team.

Compensation :  In accordance with the BC Pay Transparency Act the range for this role for BC residents is $48,000 - $56,000 annually. Please note the exact salary is determined based on a combination of your relevant experience, skill, competencies, geographical location and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.