Customer Service Representative

Randstad is seeking a motivated and customer-focused individual who is passionate about delivering exceptional service. If you’re someone who consistently goes above and beyond to create outstanding customer experiences, this opportunity is for you. We’re looking for someone who thrives in a fast-paced, performance-driven environment and takes pride in being a reliable, solutions-oriented team player.

In this role, the Customer Service Representative (CSR) will support both new and existing customers, either onsite or over the phone. Responsibilities include order intake, processing and delivery coordination, and providing technical support as needed. Strong attention to detail, excellent communication skills, and a proactive mindset are key to success in this position.

Availability required: Monday through Friday, between the hours of 8:00 AM and 8:00 PM.

Advantages
Great company culture and core values.
Two weeks of vacation time.
Competitive benefits program.
Strong onboarding and mentorship program.


Responsibilities
Responsibilities:
Provide excellent customer service by identifying and assessing customer queries to achieve satisfaction.
The ability to work in a fast paced environment.
Strong coordination and conflict resolution skills.
Build, manage, and maintain positive business relationships.
Assist with website navigation and order entry.
Has to have access to a car, and the ability to drive to potential client visits.
Deal with conflict resolution with an emphasis on customer retention.
Understand the array of wireless products and services available to better
support our customer as required.


Qualifications
High school diploma
Excellent written and verbal English communication skills.
Minimum 2 years customer service experience.
Strong problem solving skills.
Highly organized individual with the ability to multitask.
Strong computer skills.
Fluency in French is an asset.
Having access to a car would be beneficial.


Summary
Are you passionate about customer service and thrive in a fast - paced, performance driven environment?

We would love to hear from you - apply now to this ad if interested!

Please note as we appreciate all submissions, only those qualified and with relevant experiences will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.