Bilingual (English / French) Customer Service Representative - One Year Contract

Job Description

Candidates must be currently located in the Greater Toronto Area (GTA) - this is a one year contract part-time opportunity

The Homescan Operations group supports the organization in its efforts to sell and service consumer data solutions. Consumer insight data helps our clients better understand their consumers and the opportunities they represent.

As a Bilingual (English / French) Customer Service Representative, you will be responsible for investigating and solving telephone and email queries from our Household Panel Members. You will also assist panel members with any problems concerning scanner operations and update all panel information.

Key Qualifications

Excellent English and French communication skills both oral and written a must

Demonstrated problem solving skills and high attention to detail

Good logic and interpersonal skills are essential

Proven ability to multi-task and work in a team environment is required

Strong customer focus and a pleasant telephone manner

Technically savvy with strong knowledge of MSOffice including Excel

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center :