Scheduling Clerk

Facility Description :

For over 55 years, Ocean View has been dedicated to our mission to provide person-directed care with compassion and grace. We work to enhance the lives of those we serve, ensuring a supportive environment for our 171 residents.

At Ocean View we are committed to our employee’s well-being as well as providing a healthy work-life balance through our Employee and Family Assistance Program, Personalized Assistance Health (PATH), ongoing Guarding Minds Initiatives, and promoting opportunities for education and professional development.

Your work at Ocean View will be meaningful as a part of our diverse team which includes professionals from nursing, clinical dietetics, physiotherapy, recreation therapy, social work, spiritual care, occupational therapy, long-term care assistants, and an active volunteer program.

With a 4 : 1 care funding model, modern technology, optimized scheduling, and plans for a new facility, we are continually evolving to enhance our care and workplace culture.

We also take pride in our volunteer-run on-site café, offering lunch, snacks, and coffee. Additionally, Ocean View is located in a vibrant community with over 20 local shops and restaurants, creating a dynamic and engaging environment for both staff and residents.

Job Summary :

As a member of the Scheduling Team and reporting to the Scheduling Team Lead, this position is accountable for the day-to-day execution of staff scheduling processes and accuracy of staff schedules and payroll data for employees within their assigned departments / units.

This position provides first line support to the department managers assigned to their team, ensures that employees are scheduled appropriately, and that employee pay data is captured in accordance with established policies, procedures and collective agreement provisions.

This position supports managers by providing scheduling reports, records and statistical information. The position works autonomously and requires extensive knowledge of the organization, all collective agreements and operations of specific areas assigned.

Qualifications :

• Post secondary education required (e.g., Scheduling Clerk Certification, courses related to Business or Health Care diploma / certificate).
• 3 – 5 years’ experience in a customer service environment.
• Excellent telephone customer service skills are required.
• Must have demonstrated experience resolving complex client issues.
• Experience with Microsoft Office and email required.
• Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.
• Experience in working in a unionized health care environment is preferred.
• Employee scheduling experience is preferred.
• Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Payroll and or Human Resource experience is a definite asset.

Hours of Work :

The regular hours of work for this position are intended to work every 2nd weekend in rotation, with the potential to pick up some Holiday shifts. The shifts will be 6 : 00am to 6 : 00pm on weekends and holidays.

Ocean View Continuing Care Centre Offers :

Only those granted an interview will be contacted.