Supportive Housing Client Relations Liaison (Weekend Days)

Supportive Housing Client Relations Liaison (Weekend Days)

Location : Waverley, NS

Salary Range : $23.80 / hour

Employment Term : Part Time (7 p.m. to 7 a.m., Saturday & Sunday, 24 hours a week)

Reports To : Supportive Housing Coordinator

General Description

Sage House is a newly renovated supportive housing complex in Waverley, NS, that offers culturally appropriate programming and residence to urban Indigenous women, Two-Spirit, trans, and gender-diverse individuals experiencing homelessness, housing insecurity, or transitioning from unstable / unsafe housing. The role requires strict confidentiality, strong boundaries, and crisis‑management skills. Liaisons work with residents to develop long‑term housing plans using a client‑centred, anti‑oppressive, decolonised, and trauma‑informed model. Indigenous clients often face barriers related to health, mental health, substance use, and varying abilities; liaisons help assess needs and connect clients with referrals, resources, and teachings to regain stability. They provide 24 / 7 in‑person support, assist with programming, reporting, and daily operations, with responsibilities evolving as the workplace changes.

Key Responsibilities

• Ensure program delivery is congruent with the Mi’kmaw Native Friendship Centre’s mission, vision, and philosophy.
• Maintain a positive, healthy, safe, culturally vibrant work environment in line with all relevant policies, legislature, and regulations.
• Carry out daily operations of Sage House and help clients follow the daily schedule (mealtimes, laundry access, quiet hours, etc.).
• Assist the Intensive Case Manager and Transitional Housing Coordinator in helping clients work toward and achieve personal goals.
• Maintain accurate, comprehensive documentation of all client interactions.
• Utilise, maintain, and input client information into the MNFC Database and HIFIS.
• Ensure clients are fully informed of all MNFC programs and appropriate referral processes.
• Advocate for client rights at individual and systemic levels when required.
• Practice and maintain a positive leadership role; lead by example with non‑judgemental, client‑centred, trauma‑informed support.
• Develop and implement cultural and communal activities for clients, creating a comfortable, participatory environment.
• Assist in program facilitation and encourage client participation and collaboration.
• Aid clients during difficult or crisis situations.
• Perform regular rounds during evening shifts to ensure client and facility safety.
• Ensure all interactions with clients are safe, dignified, and unobtrusive.
• Help clients navigate and access social services, health care, financial assistance, cultural resources, elder services, etc.
• Maintain confidentiality, privacy, and clear boundaries.
• Attend and participate in professional development opportunities as required.
• Work collaboratively with staff to achieve excellent service and outcomes.
• Identify and evaluate potential safety, cultural, and health‑related risks to clients, staff, property, finances, and the image of Sage House; implement risk‑control measures.
• May perform other related duties as assigned.

Qualifications

Application Deadline

Open Until Filled

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title.

Equal Employment Opportunity

The Mi’kmaw Native Friendship Centre is an equal opportunity employer and complies with all fair employment practices laws. We are committed to a workplace free from unlawful discrimination and harassment, prohibiting the same against employees, applicants or other covered persons by co‑workers, supervisors, managers, or third parties based on a person’s race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, political affiliation, marital status, pregnancy or other protected status.

Qualified Indigenous applicants will be given priority in accordance with the Aboriginal Employment Preference Policy of the Canadian Human Rights Commission. The Mi’kmaw Native Friendship Centre (MNFC) reserves the right to refuse all applications for employment. The MNFC will not assume any expenses related to this or any job application process, including but not limited to travel, relocation, and application development.

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