Technical Support & Service Advisor

Technical Support & Service Advisor - HVAC Winnipeg, MBWe are proud to support a premier North American wholesale distributor of heating, ventilation, and air conditioning products, serving both Residential and Commercial sectors. With an expanding demand stemming from their supplier collaborations, they seek to recruit a driven Technical Support & Service Adviso r. This role aims to collaborate closely with vendor partners to foster expertise in the products they distribute. The main responsibilities include offering technical assistance and delivering training sessions for both customers and staff members.The Service Technical Support & Service Advisor will be able to utilize exceptional communication & presentation skills to deliver training and product information to end users, contractors / technicians, and internal stakeholders at all levels within their branch infrastructure. This key leadership role will become an essential bridge between our clients vendor / supplier partners, their sales and branch customer service team members, and of course to their the customers they support and sell to.  Responsibilities include :

• Work with key internal and external stakeholders to develop training sessions to educate them on equipment and their capabilities (as well, how to position products to the market)
• Establish strong relationships with customers and vendors
• Develop training, tests, and assignments for your coworkers on the product platforms
• Work with existing onboarding material and recommend alterations where information is lacking and help collaborate on updates
• Assist with the administration of warranty support for relevant HVAC product lines
• Assist customers by phone, via email, and in-person with troubleshooting issues, product inquiries and technical service related questions
• Participate in professional organizations, conferences, networking events, and tradeshows
• Support the roll-out of new product lines as they develop
• Provide specs, installation, and operations materials to customers and help support engineering team
• Provide on site training and demonstrations to your customers and end-users

Qualifications :

If you are looking for an opportunity to grow professionally within a company, apply for this position today! Please submit your resume to Bryce Delegarde, Senior Recruitment Consultant by using the “Apply” button.

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.

Lock Search Group is a National Executive Recruitment firm with a dozen offices in Canada, a staff of more than 50 Consultants and Associates, and expertise in 11 major disciplines. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on clients’ needs and candidates’ goals. #LSG40Follow us on LinkedIn!