Ford Connected Services Coach

Job Description

The Connected Services Field Coach will be responsible for delivering targeted coaching and consulting to assigned Ford dealerships. You will empower dealership personnel with the knowledge, tools, and skills necessary to effectively sell, activate, and support connected services. This role requires a strong understanding of technology, excellent communication, coaching skills, and a proven ability to drive results. You will work closely with dealership staff, Ford field representatives, and the program team to achieve program objectives.

The Connected Services Field Coach will be responsible for delivering targeted coaching and consulting to assigned Ford dealerships. You will empower dealership personnel with the knowledge, tools, and skills necessary to effectively sell, activate, and support connected services. This role requires a strong understanding of technology, excellent communication, coaching skills, and a proven ability to drive results. You will work closely with dealership staff, Ford field representatives, and the program team to achieve program objectives.

Responsibilities :

• Coaching & Development :

Deliver engaging and effective coaching sessions to dealership personnel on all aspects of Ford's connected services, with a specific focus on working with the dealership's leadership team and creating a process within the dealership.

Conduct regular in-person and virtual visits to assigned dealerships to provide ongoing consulting and support.

Track dealer KPIs for trial activations, one time purchases, and subscription take rates.

Maintain open communication with dealership personnel, Ford field representatives, and the program team.

Qualifications

Benefits :

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.