Bilingual Credit Coordinator

Ref ID: 05010-0012439651

Classification: Accounts Receivable Clerk

Compensation: $26.00 to $30.00 hourly

Robert Half has a superb opportunity for a bilingual Credit Coordinator at a highly regarded Hi Tech Engineering company. You will join a fast-paced and very dynamic department where you will be responsible for reviewing high volume of Pricing claims and Return Authorization requests and proceed according to company guidelines. You will maintain high level of professionalism while communicating with customers and stakeholders. If you want a challenging position with an industry leader and strong career growth opportunity, this position may be for you!

Responsibilities

Pricing request:

• Research and validation of price discrepancies requests.
• Download original customer billing & Approved Price list.
• If claim is valid; proceed with Credit memo entry with backup & request management approval.
• If claim not valid; respond back to customer or sales division with detailed reason for decline.
• Answer inquiries about pending pricing claims.

Return Authorization process:

• Filter and reviewing incoming customer's requests and follow guidelines in qualifying customer’s requests.
• Communicate with customers on missing information.
• Select customer account number carefully and cross reference product purchase with previous sales history.
• Confirm that product are purchased by the customer from SECA directly and not through other dealers
• Follow process of entering the request in the system to obtain a Return Authorization number.
• Attach proof and all photos submitted to support the request.
• Electronically submit approved Return authorization info and forward instruction to customer to ship the products.
• When request is declined, must explain return policy to customer and provide professional reasons for rejecting requests.
• Answer customer’s escalations in a timely manner to minimize further customers escalations to Sales Management.

Job Requirements:

• 2+ years of relevant experience in accounts receivable
• Bi-lingual French /English is an asset
• High attention to detail
• Strong oral and written communication and presentation skills.
• Demonstrated ability to interact with all levels within the SECA organization, customers, and finance agencies.
• Ability to deal with difficult customers and guide them thru the reasons of rejecting their request
• Efficient in ERP systems
• AA or BS/BA degree in Accounting or related field

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. https://www.roberthalf.ca/en/mobile">Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.3195. All applicants applying for Canadian job openings must be authorized to work in Canada.

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