user support technician

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Work setting

• Computer hardware or software retailer / wholesaler
• Relocation costs covered by employer
• Willing to relocate

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• 1 to 2 people

Certificates, licences, memberships, and courses

• Associate Computing Professional (ACP)
• Cisco certified network associate
• Microsoft certified professional (MCP)
• A+ Certification

Computer and technology knowledge

• Android
• Security software
• Word processing software
• .NET
• MS Windows
• TCP / IP

Security and safety

• Bondable
• Criminal record check

Transportation / travel information

• Travel expenses paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?
• Do you live near the job location?

Experience

• 1 year to less than 2 years

Employment terms options

• Day
• Weekend

Financial benefits

• Gasoline paid

Other benefits

• Transportation provided by employer
• Parking available