Identify and document technical requirements for various software, hardware and infrastructure solutions. Document related pilot and deployment approach
Conduct knowledge-transfer and training sessions with outside partner/vendors’ technical resources
Follow Technology Change Management procedures to introduce, communicate and execute changes
Facilitate regular project meetings and follow up with team members (both internal and external) as required to focus on business and operational issues or technical issues
Provide leadership to cross-functional and cross-vendor project teams
Work closely with our business solutions partners to devise business and technology requirements, incorporate the requirements into contract agreements, assist in contract negotiations and execute appropriate POS and Back Office technology solutions
Work with business solutions partners to ensure timely communication and resolution of installation deficiencies
Work closely with internal Development and Quality Assurance teams to develop testing and pilot strategies and cases for new solutions
Provide advice and guidance to internal clients (Operations, Field Service and Owner/Operators) on current hardware and software requirements and options to determine best fit for their technology needs
Ensure that Deployment Manager is kept informed of project progress and that issues are escalated appropriately in a timely manner
Track progress on multiple projects and activities, reporting status to Directors and Vice President
Post and update content on internal bilingual web site for a large and varied audience including Franchisees, Operations, Field Service and vendors
What you must have:
5 years relevant experience in the Retail industry,
A detailed level of understanding of Retail technology, including POS systems
A strong aptitude for project management, PMP certification a nice to have
Experience with Agile principles (DASM certification, nice to have)
Experience with vendor-management, contract negotiations and contract management
Ability to identify, document and articulate business and technical requirements
Demonstrated experience in executing contract agreements
Experience in managing multiple outsourced resources and initiatives
A high degree of initiative and commitment
Ability to work both independently and collaboratively to drive strategies and results.
Highly effective verbal and written communication skills.
Great computer skills using Microsoft Office products.
Ability to prioritize competing initiatives within a fast-paced environment
Exceptional leadership and teamwork skills.
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
Deployment Consultant - Restaurant Tech • Toronto, Ontario
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