Talent.com
Field Case Manager
Field Case ManagerCB Canada • Ontario, Canada
Field Case Manager

Field Case Manager

CB Canada • Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES :

Practice Management

  • Customizes program elements to meet the needs of assigned prescribing physicians;
  • Adherence to College of Nurses standards of nursing practices;
  • Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization (SA) petitions for public or private coverage by auditing patient charts, assessing previous therapies and tests in order to complete the SA;
  • Proactively assesses programs and makes suggestions to enhance outcomes and quality of service;
  • Completes all relevant reports (program specific reports, expenses, etc.) as per specified timelines and as per required standards.

Patient Support

  • Welcomes each patient to the program and captures required patient information;
  • Provides therapy guidelines to patients and physicians;
  • Ensures patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;
  • Coordinates private and public coverage activity directly with insurers following program Standard Operating Procedures;
  • Follow up with patient the outcome of reimbursement navigation;
  • Provide information and navigate patient through financial assistance;
  • Assist patient with pharmacy selection and coordinate drug delivery;
  • Assist patient with coordination of therapy and ongoing patient monitoring;
  • Reports Adverse Events / Severe Adverse Events following program Standard Operating Procedures.
  • Identifies obstacles to obtaining coverage and channels this information to the Program Manager and / or Associate Program Manager.
  • Mentorship / Peer Support

  • Assists in training and development of new FCM as needed
  • Supports and assists peers through regular and ongoing communication.
  • Develops and maintains a positive relationship with the Program Patient Support team.
  • Provides timely patient and clinic information as needed, through specific means used by the program.
  • Client Interface

  • Participates in scheduled KOL physician meetings with Sales Representatives;
  • Develops strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed;
  • Proactively provides assistance to resolve client issues with regards to assigned physicians;
  • Attends scheduled Continuous Medical Education events and reports new activities;
  • Provides in service presentation to KOL physicians in collaboration with the Sales Representatives on new program initiatives.
  • Provide training to physicians and clinics on program and new initiatives approved by the client.
  • Acts a liaison and provides ongoing feedback to the Patient Assistance Program based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
  • Ongoing maintenance of communication with Program Manager, physicians, physician office staff, client representatives, patients and nursing team as required;
  • Other

  • Completes all relevant reports (time sheets, expenses, mileage, reports etc.) as per specified timelines and as per required standards.
  • The Field Case Manager will also be assigned other duties and tasks as required from time to time.
  • May be required to be on standby / on call as part of this role.
  • What your background should look like

    EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

  • RN or RPN; Registration with the Provincial College of Nurses; case management experience preferred;
  • Minimum three (3) years nursing experience in a clinical setting an asset;
  • Available to travel within an assigned territory, some overnight travel may be required;
  • BCLS may be required depending on therapeutic area of program;
  • Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel;
  • Experience and background in various therapeutic areas is an asset;
  • Normally requires a minimum of five (5) years in public or private third party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support,
  • Background in business administration (pharmaceutical) sales and marketing an asset;
  • Knowledge of private and public reimbursement structure, systems, and process;
  • Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation;
  • Strong analytical skills including interpretation of regulation and legislation;
  • Fluency in French and / or English may be required depending on program and geographic location.
  • MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

  • Knowledge of pharmaceutical distribution industry
  • Strong customer service skills
  • Strong business acumen
  • Strong analytical and mathematical skills
  • Strong critical thinking skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills; attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently
  • Excellent presentation skills
  • Intermediate knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
  • Hold and maintain a valid, non-expired, unrestricted driver’s license
  • LI-SH1

    What AmerisourceBergen offers

    We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

    Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and / or business unit.

    Schedule

    Full time

    Affiliated Companies :

    Affiliated Companies : Innomar Strategies

    Equal Employment Opportunity

    AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

    COVID-19 Vaccine Policy

    As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption / accommodation.

    Accessibility Policy

    AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

    Create a job alert for this search

    Field Case Manager • Ontario, Canada

    Similar jobs
    Regional Director

    Regional Director

    CarePartners • ON, CA
    Full-time
    We are currently looking for someone to join our team in the role of Regional Director, Patient Care and Experience.This position will support our Southern Region. Reporting to the Chief Operating O...Show more
    Last updated: 2 hours ago • Promoted • New!
    Healthcare Partnerships & Field Relations Lead

    Healthcare Partnerships & Field Relations Lead

    Grifols, S.A • Eastern Ontario
    Full-time
    A global healthcare company is seeking a Business Relations Manager in Ontario to drive brand recognition and customer loyalty. This field-based position requires at least 75-85% travel and involves...Show more
    Last updated: 20 days ago • Promoted
    Case Manager

    Case Manager

    ManpowerGroup • Eastern Ontario
    Full-time +2
    The (Non-Nurse) Case Manager is the orchestrator of the patient journey.You will guide patients through enrollment, assist with reimbursement navigation and SA / PA paperwork, coordinate with pharmac...Show more
    Last updated: 1 day ago • Promoted
    Senior Clinical Data Manager - Warman O'Brien

    Senior Clinical Data Manager - Warman O'Brien

    Warman O'Brien • ontario, ontario, ca
    Full-time
    Senior Lead Clinical Data Manager (Equivalent to project lead DM).You’ll collaborate directly with leading pharma sponsors, gain exposure to diverse therapeutic areas, and shape your career in a tr...Show more
    Last updated: 12 days ago • Promoted
    Remote Family lawyer - Talent Renew

    Remote Family lawyer - Talent Renew

    Talent Renew • ontario, ontario, ca
    Remote
    Full-time
    Family Lawyer – Remote (Ontario).Remote (Offices in Markham, GTA, and Mississauga).Our client, a well-established family law firm with offices in Markham, the GTA, and Mississauga, is seeking a mot...Show more
    Last updated: 3 days ago • Promoted
    Department Manager

    Department Manager

    InsideHigherEd • All Cities, Ontario, Canada
    Full-time
    The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from o...Show more
    Last updated: 8 days ago • Promoted
    Remote Family lawyer

    Remote Family lawyer

    Talent Renew • ontario, ontario, ca
    Remote
    Full-time
    Family Lawyer – Remote (Ontario).Remote (Offices in Markham, GTA, and Mississauga).Our client, a well-established family law firm with offices in Markham, the GTA, and Mississauga, is seeking a mot...Show more
    Last updated: 3 days ago • Promoted
    Facilities Operations Manager - ontario

    Facilities Operations Manager - ontario

    Hearing Solutions • ontario, ontario, ca
    Full-time
    Facilities Management & Operations Coordinator / Manager.Reports To : Chief Financial Officer (CFO).Location : GTA with travel to Hamilton, London, and Ottawa. The Facilities Management & Operations Man...Show more
    Last updated: 24 days ago • Promoted
    Litigation Associate - Ahmed Dharsi LLP

    Litigation Associate - Ahmed Dharsi LLP

    Ahmed Dharsi LLP • ontario, ontario, ca
    Full-time
    Litigation Associate (3–5 Years’ Experience).Ahmed Dharsi LLP – Litigation, Elevated.Ahmed Dharsi LLP is a boutique litigation firm focused on complex commercial and employment disputes.Our work is...Show more
    Last updated: 30+ days ago • Promoted
    Chief, Otolaryngology - Head and Neck Surgery

    Chief, Otolaryngology - Head and Neck Surgery

    InsideHigherEd • All Cities, Ontario, Canada
    Full-time +1
    Chief, Otolaryngology - Head and Neck Surgery.Dept of Otolaryngology - Head & Neck Sur.The Department of Otolaryngology – Head & Neck Surgery (OHNS) - Hospital for Sick Children (SickKids) and the ...Show more
    Last updated: 30+ days ago • Promoted
    Director, Client Partner - Reverba Global

    Director, Client Partner - Reverba Global

    Reverba Global • ontario, ontario, ca
    Full-time
    We believe the real patient experience should shape every healthcare decision.Our mission is to elevate and amplify patient voices—transforming lived experience into insight that drives meaningful,...Show more
    Last updated: 15 days ago • Promoted
    Remote Family lawyer - ontario

    Remote Family lawyer - ontario

    Talent Renew • ontario, ontario, ca
    Remote
    Full-time
    Family Lawyer – Remote (Ontario).Remote (Offices in Markham, GTA, and Mississauga).Our client, a well-established family law firm with offices in Markham, the GTA, and Mississauga, is seeking a mot...Show more
    Last updated: 3 days ago • Promoted
    Bilingual Employment Consultant & Case Manager

    Bilingual Employment Consultant & Case Manager

    Job Zone d'emploi • Eastern Ontario
    Full-time
    Une organisation à but non lucratif au Canada, spécialisée dans l’accompagnement professionnel, cherche un consultant en emploi bilingue. Le candidat idéal doit avoir un diplôme en orientation et un...Show more
    Last updated: 22 days ago • Promoted
    Senior Clinical Data Manager

    Senior Clinical Data Manager

    Warman O'Brien • ontario, ontario, ca
    Full-time
    Senior Lead Clinical Data Manager (Equivalent to project lead DM).You’ll collaborate directly with leading pharma sponsors, gain exposure to diverse therapeutic areas, and shape your career in a tr...Show more
    Last updated: 12 days ago • Promoted
    Facilities Operations Manager - Hearing Solutions

    Facilities Operations Manager - Hearing Solutions

    Hearing Solutions • ontario, ontario, ca
    Full-time
    Facilities Management & Operations Coordinator / Manager.Reports To : Chief Financial Officer (CFO).Location : GTA with travel to Hamilton, London, and Ottawa. The Facilities Management & Operations Man...Show more
    Last updated: 24 days ago • Promoted
    Facilities Operations Manager

    Facilities Operations Manager

    Hearing Solutions • ontario, ontario, ca
    Full-time
    Facilities Management & Operations Coordinator / Manager.Reports To : Chief Financial Officer (CFO).Location : GTA with travel to Hamilton, London, and Ottawa. The Facilities Management & Operations Man...Show more
    Last updated: 24 days ago • Promoted
    Bilingual Employment Consultant - Case Manager

    Bilingual Employment Consultant - Case Manager

    Job Zone d'emploi • Eastern Ontario
    Full-time
    Nous cherchons toujours la personne idéale — et c’est peut-être vous!.Nos postes de conseillers et conseillères en emploi ont un réel impact dans la vie des gens, et nous souhaitons accueillir des ...Show more
    Last updated: 22 days ago • Promoted
    Senior Clinical Data Manager - ontario

    Senior Clinical Data Manager - ontario

    Warman O'Brien • ontario, ontario, ca
    Full-time
    Senior Lead Clinical Data Manager (Equivalent to project lead DM).You’ll collaborate directly with leading pharma sponsors, gain exposure to diverse therapeutic areas, and shape your career in a tr...Show more
    Last updated: 12 days ago • Promoted