Customer Care & Logistics Coordinator

Overview

Join Amrize as a Customer Care & Logistics Coordinator and help construct whats next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!

About the Role

The Customer Care and Logistics Coordinator is responsible for the primary day-to-day duties in planning, entering, and scheduling ready-mix concrete orders to job sites while adhering to all Amrize safety policies and procedures. This role is the first point of contact for customers based in our Central Surrey logistics center. The work environment is fast paced and requires the ability to juggle ever changing priorities and customer needs. A strong team-centric attitude, exceptional customer service etiquette, a solutions based mindset, and the ability to multitask are a must to be successful in this role.

What You’ll Accomplish

• Manage customer communications, providing support based on inquiries and updating appropriate details on orders; review orders to ensure accuracy and identify/flag if they contain any special conditions.
• Inform customers of all relevant company policies including order confirmation, additional products, and driver responsibilities as well as any warnings and limitations.
• Provide support and knowledge for drivers; directions, site details and project information.
• Assist customer inquiries in regards to truck locations, approximate ETAs, order availability, additional products, pricing/quotes, special requests, load limit/vehicle weight, etc.
• Notify customers promptly and proactively when their orders are delayed or not proceeding as scheduled.
• Communicate any necessary information with the Logistics Manager, Shippers, Operations, Quality Control, and/or Sales Team.
• Coordinate driver and QA/QC issues pertaining to active orders; communicating with appropriate parties as required, and document any and all issues regarding orders.
• Provide sales and billing coordinator information pertinent to billing accuracy.
• Investigate and develop solutions to problems as they arise - safety, driver schedule, rejected loads, etc.; complete miscellaneous filing, administrative work, issue investigations, and ticket queries as needed.
• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

What We’re Looking For

Education: High School Diploma or equivalent required
Required Work Experience: Experience in the construction industry and/or logistical experience is an asset. Experience in a fast-paced call centre with multiple demands and metrics is an asset.
Required Technical Skills: Competency with all Microsoft Office and general native PC programs
Additional Requirements:

• Working different shifts and may require long hours based on business needs. Also be open to a flexible working schedule (i.e. Saturdays are possible on a rotation basis)
• Strong interpersonal phone/email communication (incl. friendly and courteous attitude, ability to communicate clearly and explain issues to customers when required)
• Be a team player and work well with others in high-pressure situations.
• A positive and helpful attitude
• Familiarity with construction and construction sites in general, concrete products in general, and industry terms and slang are desired
• Reliable transportation (our office location is not ideally suited for public transit)
• Effective negotiation, problem solving, and conflict resolution skills
• Ability to work well under pressure with rapidly changing customer priorities
• Knowledge of local market geography and addresses
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

What We Offer

• A generous Pension Plan designed to support you through various stages of your career and life Access to voluntary programs like RRSP and TFSA for future financial planning
• Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges
• Easy access to mental health and well-being support
• Service recognition awards to celebrate your contributions
• Perks & discounts on a variety of products and services
• Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities Financial support for new parents beyond statutory benefits
• An inclusive and welcoming environment where everyone can be themselves
• A collaborative work culture in a supportive and team-oriented work environment
• Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, will be required.

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

BUILDING INCLUSIVE WORKSPACES

At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We\'re seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.