Job ID #31725 : Application Support Specialist - Commerce

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31725 : Application Support Specialist
• Union : CUPE Local 5167
• Job Description ID # : 7868
• Close date : Interested applicants please submit your application online at www.hamilton.ca / city-council / jobs-city by 4 : 00 p.m. on February 18, 2026.
• Duration : 24 months
• Vacancy type : This posting is for an existing vacancy
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Summary of Duties

Reporting to the Supervisor, Business Applications, the Application Support Specialist - Commerce will play a crucial role in ensuring the smooth operation of point-of-sale (POS) systems. This position requires a strong background in Microsoft Dynamics 365. You will be responsible for assisting in the implementation, maintenance, troubleshooting, and optimization of our D365 Commerce System. Your expertise will be essential in maintaining the POS and Commerce system, providing technical support to clients, and contributing to a dynamic team environment.

General Duties

Qualifications

Note 1 : As a condition of employment, the successful applicant(s) will be required to achieve a satisfactory Criminal Record and Judicial Matters Check (CRJMC).

Note 2 : As a condition of employment, the successful applicant(s) will be required to undergo a Social Media Background Check which will be conducted by Human Resources. This report must meet the employer’s satisfaction to proceed with employment.

Disclaimer : Be advised that Human Resources frequently audits resumes of internal / external applicants to ensure / validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms : The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

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